Student Services Administrator, Student and Enrolment Services

University of Calgary

We want to take this chance to acknowledge the normal territories of the individuals of the Treaty 7 area in Southern Alberta. The Metropolis of Calgary can be dwelling to Métis Nation of Alberta, Districts 5 and 6.

Place Overview

The Enrolment Providers workforce within the Scholar and Enrolment Providers is at present in search of a Full-time Short-term Reduction Scholar Providers Administrator for about 18 months.

Reporting to the Supervisor, Enrolment Providers Operations, this place serves as the primary level of contact for the Enrolment Providers advising workplace and helps back-of-house administrative duties. 

Place Description

Abstract of Key Duties:

Reception Duties

  • Present pleasant, supportive entrance dealing with service for all inquiries at Enrolment providers.
  • Conduct wants evaluation and instant response to pupil inquiries, whether or not meaning offering data, aiding with utilization of self-queuing know-how, or offering a referral to a different division on campus.
  • Be capable to lookup pupil data in Peoplesoft.
  • Correct documentation of interactions in Peoplesoft.
  • Guaranteeing confidentiality of the coed document and pupil data.
  • Monitoring service ranges & wait instances and figuring out to a supervisor when demand exceeds pre-established service thresholds.

Basic Workplace Duties:

  • Answerable for each day opening/closing of the bodily workplace area.
  • Answerable for supporting transcript processing
  • Recording month-to-month statistics
  • Maintains stationary and provides stock
  • Coordinate bodily mail, and preserve division employees lists
  • Guarantee workplace gear usually workplace is nicely maintained, serviced and totally practical.
  • Updates and maintains communications paperwork within the ready space together with posters and TV screens.
  • Helps Enrolment Providers administrative inquiries.
  • Occasional phone assist for pupil inquiries

{Qualifications} / Necessities:

  • Minimal of a highschool diploma. Submit-secondary training (school diploma/certificates) can be thought of a robust asset.
  • A minimal of two years expertise in an workplace administrative function with a minimal of 1 yr in a post-secondary Registrars Workplace. Expertise with amassing, reviewing and processing confidential pupil paperwork with precision and accuracy.
  • Expertise in a twin front-facing/workplace assist function with confirmed profitable inside and exterior customer support.
  • Expertise working in a excessive site visitors/excessive quantity atmosphere with fixed inquiries and interruptions.
  • Wonderful working information of Microsoft Workplace, e-mail, Web and web-based functions.
  • Demonstrated organizational and time administration abilities along with proficient written and verbal communication abilities.
  • Capability to be versatile and handle a heavy workload and stress throughout peak durations.
  • The power to work below minimal supervision, exercising discretion in determination making is required.

Utility Deadline:  November 29, 2023

We want to thank all candidates upfront for submitting their resumes. Please observe, solely these candidates chosen to proceed on by the choice course of will likely be contacted.

Extra Info

This place is a part of the AUPE bargaining unit, and falls below the Operational / Administrative Job Household, Part 2.

To search out out extra about administration and employees alternatives on the College of Calgary and all we’ve to supply, view our Administration and Employees Careers web site

The College strongly recommends all college and employees are totally vaccinated in opposition to COVID-19.

In regards to the College of Calgary

UCalgary is Canada’s entrepreneurial college, positioned in Canada’s most enterprising metropolis. It’s a high analysis college and one of many highest-ranked universities of its age. Based in 1966, its 36,000 college students expertise an progressive studying atmosphere, made wealthy by analysis, hands-on experiences and entrepreneurial pondering. It’s Canada’s chief within the creation of start-ups . Begin one thing at this time on the College of Calgary. For extra data, go to .

The College of Calgary has launched an institution-wide Indigenous Technique  committing to making a wealthy, vibrant, and culturally competent campus that welcomes and helps Indigenous Peoples, encourages Indigenous group partnerships, is inclusive of Indigenous views in all that we do.

As an equitable and inclusive employer, the College of Calgary acknowledges {that a} various employees/college advantages and enriches the work, studying and analysis experiences of your complete campus and higher group. We’re dedicated to eradicating obstacles which have been traditionally encountered by some individuals in our society. We try to recruit people who will additional improve our range and can assist their tutorial {and professional} success whereas they’re right here. Particularly, we encourage members of the designated teams (girls, Indigenous peoples, individuals with disabilities, members of seen/racialized minorities, and various sexual orientation and gender identities) to use. To make sure a good and equitable evaluation, we provide lodging at any stage in the course of the recruitment course of to candidates with disabilities. Questions concerning [diversity] EDI at UCalgary could be despatched to the Workplace of Fairness, Range and Inclusion ([email protected] ) and requests for lodging could be despatched to Human Assets ([email protected] ).

Do you will have most however not all of the {qualifications}? Analysis present that girls, racialized and visual minorities , and individuals with disabilities are much less more likely to apply for jobs except they meet each single qualification. At UCalgary we’re dedicated to attaining equitable, various, inclusive and accessible employment practices and workplaces and encourage you to use for those who consider you’re proper for this function. 

We encourage all certified candidates to use, nevertheless desire will likely be given to Canadian residents and everlasting residents of Canada.

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