Student Services Officer

Job title:

Pupil Companies Officer

Firm

Celtic English Academy

Job description

Who We Are

Celtic English Academy, established in 2004, is a pleasant and welcoming British Council and IALC accredited English Language Educating (ELT) centre within the coronary heart of Cardiff. We take delight in our small class sizes, nice lecturers and great help employees.

We provide a spread of newbie to superior degree English language programs for worldwide college students together with, however not restricted to; Basic English, IELTS Examination Preparation, Cambridge Examination Preparation, Trainer Growth Programs, One-to-One classes for grownup college students, and bespoke packaged programmes for each grownup and younger learners.

Every year roughly 1300 grownup and younger learner college students examine with us from as much as 50 totally different nationalities. For younger learners we additionally supply a Junior Summer season Programme in Monmouth (Wales). We train 150 – 350 college students at anyone time and our college students are accommodated in native homestays or
personal pupil residence lodging.

We attempt to foster a pleasant, motivating and student-focused atmosphere the place we will supply a terrific service to all that examine with us. We work as a crew to help our college students to satisfy their objectives; whether or not they’re studying English to go to school, for his or her profession or to easily talk extra simply in our globalised world – we train English immediately, to allow them to begin their tomorrow.

Function – Pupil Companies Officer
Report back to: Pupil Companies Supervisor
Wage: £12 per hour
Location: Metropolis centre location within the energetic and vibrant metropolis of Cardiff

Deadline for purposes – thirty first March 2024

This can be a Full Time position nonetheless we’re completely happy to accommodate newly graduating college students to permit them to work Half Time till June after which develop into Full Time in July

PURPOSE OF THE POST

The Pupil Companies Officer is accountable to the Pupil Companies Supervisor and is required to exhibit glorious customer support as a front-facing level of contact to our prospects with accountability for taking good care of pupil service-related duties day-to-day.

This put up might entail occasional night and weekend work, relying on social actions and excursions, group arrivals and departures, on a pre-agreed foundation. The put up holder could also be required to hold out different duties and duties and this job description could also be topic to vary and, in that case, this may happen in session with the put up holder.

Predominant Duties
Manning Reception and serving as the primary level of contact for purchasers bodily on the Academy or by phone or e-mail
Finishing up weekly enrolment duties for college students that be part of CEA programs on a weekly foundation
Making certain that each one present pupil administration is updated
Responding to pupil enquiries in individual, by phone or e-mail
Processing bookings for college students and ETO companions (Instructional Tour Operators)
Selling the Academy programs, lodging, and providers to potential and present college students, together with walk-ins
Finishing up pupil service associated duties together with, however not restricted to; offering letters, ID playing cards, opening a UK checking account, registering with a neighborhood GP or dentist
Working with the Operations division to make sure the graceful day-to-day operating of the Academy
Making certain that the Academy buildings are at all times presentable e.g., Reception space, pupil lounges, corridors, bogs
Sustaining the Academy’s ‘English Solely Coverage’ to create an atmosphere that encourages learners of all ranges to apply utilizing English
Offering native recommendation to college students, as required, e.g., native recommendation about Cardiff, use public transport, native outlets, or put up workplace
Supporting the Operations Supervisor and the Pupil Companies Supervisor with any pupil associated duties e.g., chasing excellent funds, ordering stationary or hygiene provides, and so on.
Encouraging college students to enroll and take part within the month-to-month social and cultural actions, and infrequently main actions when cowl is required
Aiding different members of the Operations division with a variety of duties that relate to admissions, lodging, arriving and departing the UK
Supporting with accumulating suggestions, testimonials, and critiques
Successfully speaking with exterior suppliers or liaising with members of various departments (Educational, Advertising and marketing, Finance) for any calls or notices acquired
Following right procedures for Safeguarding for beneath 18s and upholding the Academy’s Well being and Security coverage
Offering cowl while different employees are on annual depart or sick depart

Key duties

Welfare and Safeguarding
Upholding the Academy’s Well being and Security coverage
Following right welfare coverage and procedures, together with the safeguarding of beneath 18s. This contains however shouldn’t be restricted to:
– Making certain that the Safeguarding coverage is understood to all adults associated to the college (together with seasonal social exercise employees, homestay suppliers and taxi drivers)
– Following common Stop and Safeguarding coaching

Skilled Growth
The put up holder will probably be answerable for their skilled improvement by way of on- going coaching as offered by the corporate

Information Safety & Confidentiality
The put up holder should preserve the confidentiality of knowledge of scholars, employees and enterprise following the Basic Information Safety Rules 2018 and subsequent amendments. All staff should not, with out prior permission, disclose any info relating to college students or employees

Equal alternatives
All staff should totally perceive and practise the Academy’s Equality & Range coverage, being significantly conscious of spiritual, cultural and linguistic variations of scholars and staff
The put up holder should always perform his/her duties with regard to the corporate’s Equal Alternatives Coverage, as outlined within the Worker Handbook

Well being & Security at Work Act
Staff should concentrate on the duties positioned on them beneath the Well being & Security at Work Act (1974), and subsequent amendments, to make sure that agreed security procedures are carried out to keep up a protected working atmosphere for college students, guests and staff

Tasks of all employees at Celtic English

Sustainability & the Atmosphere
Staff should perceive the position the Academy and all its employees should play in environmental stewardship and in selling the rules of sustainability in its enterprise actions
Staff are anticipated to observe the Environmental Coverage and any procedures or requests that the Academy make to make sure a extra sustainable enterprise operation, which may be frequently evolving and progressing
The Academy holds a dedication to sustainable efficiency within the type of the Welsh Authorities’s Inexperienced Progress Pledge and expects the total help of employees

Conduct and Efficiency
The put up holder is anticipated to observe the behaviours and greatest practices for working collectively and efficient communications as discovered within the Crew Constitution
The put up holder is required to train skilled judgement, ability and care to one of the best of their skill
The put up holder is required to conduct themselves to uphold the status of Celtic English Academy
The put up holder is anticipated to attempt to attain a motivational atmosphere for colleagues and college students
The put up holder is required to positively contribute to the operating of the Academy
All staff are anticipated to deal with everybody related to Celtic civilly and respect
All staff should preserve the skilled picture of the academy close to punctuality, costume, educating requirements, and so on
All staff should take care of pupil considerations promptly and successfully, speaking must others as vital

Particular person Specification

1 Training, Coaching and {Qualifications}
1.1 Maths and English at GCSE grade C or above Important
1.2 Undergraduate diploma, or equal, 1 st Class or 2:1 Fascinating
1.3 Any training, coaching or {qualifications} in Microsoft Excel or related software program Fascinating
1.4 Any coaching referring to pastoral care, safeguarding of beneath 18s or pupil welfare of worldwide college students Fascinating
1.5 Stop coaching Fascinating
1.6 Enhanced DBS certificates Fascinating
1.7 First Assist Certificates Fascinating
2 Data
2.1 Laptop literate with good data of Microsoft Workplace together with Phrase and Excel Important
2.2 Data of native geography, sights and vacationer actions Important
2.3 Data of the Examine-Visa software course of Fascinating
2.4 Data of the native space, public transport hyperlinks, and so on. Important
2.5 Data of EFL or the worldwide training sector Fascinating
2.6 Data of the Information Safety Act Fascinating
3 Expertise
3.1 Skilled, voluntary or group expertise of giving customer support Important
3.2 Skilled or voluntary expertise planning and coordinating group social actions Fascinating
3.3 Expertise delivering shows to audiences Fascinating
3.4 Expertise in pupil help administration with lodging provision or college enrolments Fascinating
3.5 Expertise working in a customer-facing, reception atmosphere Fascinating
3.6 Expertise of compliance audits (referring to safeguarding and visa/identification paperwork) Fascinating
3.7 Expertise working with worldwide college students or prospects from a variety of cultures/international locations (skilled, voluntary or group primarily based) Fascinating
3.8 Expertise working in a fast-paced workplace or administrative atmosphere Fascinating
3.9 Expertise of planning your personal workload, establishing your priorities working to timescales Important
3.10 Expertise of reporting your personal work and managing your personal deadlines Important
4 Abilities and Talents
4.1 Enthusiasm for the organisation and sector Important
4.2 Efficient communication and interpersonal expertise Important
4.3 Wonderful organisational and time-keeping expertise Important
4.4 Self-motivated, dependable, in a position to take the initiative Important
4.5 Wonderful verbal and written communication expertise, with the flexibility to narrate to folks in any respect ranges Important
4.6 Skill to work properly beneath strain of peak occasions Important
4.7 Skill to work independently or as a part of a crew, generally with minimal supervision Important
4.8 Efficient at dealing with complaints, suggestions and managing expectations Important
4.9 Excessive degree spoken and written English Important
4.10 Different language Fascinating
5 Angle/Strategy
5.1 Pleasant, heat and welcoming persona with a optimistic and open thoughts Important
5.2 Calm beneath strain Important
5.3 Constructive method to obtain suggestions and a willingness to hunt help or additional understanding Important
5.4 Skill to be affected person with and adapt communication for purchasers with a low degree of English Important
5.5 Skill to work with the ethos of the Mission, Imaginative and prescient and Values of the organisation. Important

Why work for us?
We first opened as Celtic College in 2004 and have been welcoming college students from everywhere in the world
since then. At Celtic English Academy, we worth everybody inside our organisation. Our employees turnover
price is low and a few of our employees have been with us since day one. Our employees typically need to stick with us
to develop and develop their careers.
Working for Celtic is extra than simply an EFL job, it’s a nice alternative to have a profession in a vibrant,
dynamic and ever-growing world business.
Celtic cares about its employees, college students and sustainability. We had been the primary English language educating
centre to develop into a Actual Residing Wage employer within the UK. We’re the primary and solely personal
organisation recipient of the Gold Stage Fairplay Employer Award with Chwarae Teg and we now have a
Inexperienced Progress Pledge.

• We’re a Actual Residing Wage Employer
• We’re a Gold Award Commonplace Fairplay Employer
• Cycle to Work scheme
• Worker Help Programme
• Versatile employment preparations at any time when potential
• Coaching & CPD alternatives for educating and help employees

Anticipated wage

£12 per hour

Location

Cardiff

Job date

Sat, 16 Mar 2024 23:29:59 GMT

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