Student Services Specialist

Northeastern University -

Full job description

In regards to the Alternative

The place requires intensive scholar contact, in-person, through telephone, and electronically. This place requires wonderful interpersonal expertise and a capability to work in a fast-paced atmosphere to create a constructive learner expertise.

The principle areas of duty are: scholar providers, scholar programming and management, and scholar information administration.

Key tasks embody, however usually are not restricted to:

  • Assembly individually and in group settings with college students to supply steering on matters associated to general scholar expertise.
  • Working with different Northeastern places of work and workers members as needed, handle and assist decision of scholar issues and emergencies.
  • Develop assets and trainings to make sure that the campus is ready to deal with scholar points.
  • Develop and distribute scholar communications throughout a number of platforms, together with a daily scholar publication and Yammer posts.
  • Help administration and supply of scholar Orientation occasions for college students in all packages and schools.
  • Develop and execute common extra-curricular occasions to boost general scholar expertise, together with occasions that deal with the wants of a big worldwide scholar inhabitants.
  • Help regulatory compliance features, together with distribution and auditing of scholar enrollment agreements.
  • Help the event and ongoing operations of campus scholar curiosity teams and organizations.

That is an in-person function. The profitable candidate will probably be anticipated to be on campus Mon-Fri.

Bachelor’s diploma required in Schooling or associated area. Grasp’s diploma most well-liked with minimal of 2-4 years of expertise in scholar affairs/life or tutorial fields within the increased schooling context. Demonstrated success within the improvement and implementation of managing multifaceted and dynamic initiatives. Should take pleasure in working with learners and serving to to information them by means of their program to commencement. Versatile, artistic thinker open to new concepts and altering priorities inside a fast-paced group. Robust writing, communications, undertaking administration expertise and talent to handle stakeholder expectations is important. The flexibility to be a self-starter and convey groups of people collectively in a collegial and empathetic spirit, whereas capable of relate with people from various backgrounds. Skill to suppose and act each analytically and strategically. Expertise working with a scholar enrollment and registration databases is an asset. Lastly, the person should have the ability to work independently and be an integral member of a workforce.

Job Description

50% Pupil Companies

  • Function the primary level of contact for all campus learners.
  • Function the purpose particular person for scholar issues and crises; triage and determine the core points that the scholar is having to information the scholar by means of the assorted campus items as a way to streamline problem decision.
  • Make sure that the total vary of college providers (together with WeCare, OSCCR, DRC, Library, Well being Companies, ITS, ODEI, Registrar) can be found and simply accessible for campus learners.
  • Keep a deep understanding of college and scholar insurance policies, proposing and creating campus particular scholar insurance policies as wanted.
  • Develop and keep intimate data of learner expertise, by means of actions akin to private interplay, direct statement, and solicited suggestions.
  • Help with the event of a communications technique and ship common communications to the campus learner inhabitants.

30% Pupil Programming and Management

  • Create and handle alternatives for scholar management and engagement
  • Oversee a various portfolio of scholar programming and co-curricular occasions that align with the scholar providers mission
  • Handle annual recruitment and coaching of scholar leaders/mentors
  • Help main annual occasions, together with September & January Orientations, school Orientation, and campus commencement ceremonies

20% Pupil Knowledge Administration

  • Collaborate with the Registrar’s Workplace, enrollment administration information workforce, university-wide admissions groups, and campus operations to make sure correct and full information for native campus college students.
  • Facilitate surveys of campus college students and focus teams to keep up up-to-date info on campus scholar expertise; implement modifications on the premise of knowledge.
  • Analyze survey outcomes to determine scholar developments and points and extrapolate strategic suggestions to deal with.

Place Sort

Pupil Companies

Further Info

Northeastern College considers components akin to candidate work expertise, schooling and expertise when extending a suggestion.

Northeastern has a complete advantages bundle for profit eligible workers. This contains medical, imaginative and prescient, dental, paid day without work, tuition help, wellness & life, retirement- in addition to commuting & transportation. Go to for extra info.

Northeastern College is an equal alternative employer, searching for to recruit and assist a broadly various group of college and workers. Northeastern values and celebrates range in all its types and strives to foster an inclusive tradition constructed on respect that affirms inter-group relations and builds cohesion.

All certified candidates are inspired to use and can obtain consideration for employment with out regard to race, faith, coloration, nationwide origin, age, intercourse, sexual orientation, incapacity standing, or every other attribute protected by relevant regulation.

To study extra about Northeastern College’s dedication and assist of range and inclusion, please see

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