Student Success and Retention Advisor

Birmingham Metropolis College is an establishment with a proud heritage and a massively bold future, devoted to enabling all our college students to remodel their lives and obtain their fullest potential. The Directorate of Scholar and Educational Companies is presently recruiting for the function of Scholar Success and Retention Advisor, to hitch our newly established College Scholar Centres. The Directorate is chargeable for guaranteeing that college students have a wonderful expertise and supplies companies throughout the scholar and educational lifecycle from enrolment to commencement, protecting all the pieces from wellbeing companies to making sure new programs are arrange accurately. That is an thrilling alternative for an skilled administrator, with expertise in correct document administration and a need to offer wonderful scholar expertise. 

Reporting to Scholar Success and Retention Staff Leaders, the function will work with colleagues within the College Scholar Centres, the Directorate, wider College companies, lecturers and college students to offer a constant and correct service. In addition to offering college students assist in occasions, retention and adjustments to their circumstances  the profitable candidate may also assist our College Scholar Centres in providing a welcoming presence for college kids. Working collaboratively with different roles, they’ll assist our Welcome Desk on a rotational foundation, triaging scholar and employees queries to supply a “proper first time” service

• Set up and keep good working relationships inside the Schools and wider College, together with growing and sustaining efficient networks to assist referrals/ signposting. 

• Along with Private Tutors and Course Leaders, to offer focused pastoral assist and steerage to college students by way of e-mail, telephone and head to head.

• Assist key actions as directed by the Scholar Success and Retention Supervisor, in contribution to the supply of improved scholar retention and success inside the colleges. 

• Work successfully as a member of the Scholar Success and Retention Staff to offer assist to key actions as directed by the Scholar Success and Retention Staff Chief. 

• To assist the Scholar Success and Retention Staff Chief in coordinating attendance monitoring for a College and implementing the Scholar Attendance Coverage together with sending communications to college students not participating of their research.

• To assist the Scholar Success and Retention Staff Chief in monitoring the engagement of scholars on a visa inside a College, in adherence to UKVI and the Scholar Attendance coverage; sustaining shut communication with the Visa Compliance Staff throughout the tutorial yr.

– Glorious IT abilities together with superior information of web-based resolution, phrase processing, spreadsheet and presentation software program packages, ideally Microsoft Phrase, Excel and PowerPoint.

– Expertise of offering top quality customer support in a posh atmosphere.

– Expertise of working efficiently as a part of a staff.

– Potential to grasp and clarify advanced laws to college students and colleagues.

– Potential to handle personal time and workload.

– Glorious interpersonal abilities with the power to assist, information and inform as vital.

Beneficiant
employer pension contribution of as much as 16%, with life cowl and revenue
safety included.

The appointed candidate will usually be employed by way of our subsidiary firm BCU Assist Companies Restricted, a wholly-owned subsidiary of Birmingham Metropolis College. Appointees with prior LGPS membership who want to enter the LGPS scheme will probably be ready to take action, and will probably be employed by Birmingham Metropolis College immediately

OUR VISION

Birmingham Metropolis College is rising in high quality and standing, with a tutorial STEAM agenda on the coronary heart of our ambitions. We’re remodeling the lives of scholars and their communities, and need excellent individuals to hitch us in taking us on the following stage of our thrilling journey.  

Our college students study by way of doing. They’re empowered all through their instructional journey, reaching important instructional achieve and private transformation.  

There has by no means been a greater time to hitch us. Come and be a part of the following thrilling stage of our journey.

ABOUT BIRMINGHAM CITY UNIVERSITY

On the coronary heart of our 2025 Technique is our mission is to allow our college students to remodel their lives and to realize their potential. Via our schooling and analysis, and the roles our graduates go on to play on this planet, we not solely assist people to remodel their lives, however we additionally play a component in remodeling society.

Situated within the centre of the UK’s second metropolis, we’re a college with an extended heritage of innovation and of creating, relationship again to our origins in 1843 once we had been based because the Birmingham Authorities Faculty of Design.  

Our heritage of creating by way of innovation and its software by way of information alternate, and of inventive analysis and observe, at present finds it expression in our STEAM agenda, in our analysis and enterprise, and in our dedication to challenge-based studying. Working throughout disciplines, and delivering impactful analysis and enterprise, interdisciplinarity is on the coronary heart of the persevering with transformation of our educational portfolio. 

OUR STAFF COMMUNITY 

Birmingham is residence to a wealthy and various vary of communities.  Our college students replicate this wealthy cultural combine, and we’re persevering with to work to ensure that that is additionally mirrored in our broader college neighborhood. 

Birmingham Metropolis College values the standard and variety of our employees. Our employees and scholar neighborhood is outlined by our core values, which define who we’re as a College and the way we work with one another. Our core values are we create alternative, we predict in a different way, and we construct neighborhood. 

We’re dedicated to equality, variety and inclusion, repeatedly reviewing and enhancing our insurance policies, practices, and procedures to make sure that we’re selling these in all features of our operations. We imagine that by working collectively, combining our many various backgrounds and life experiences, we’ll empower one another to succeed in our full potential. 

We maintain an Athena SWAN Bronze award in recognition of our dedication to enhancing employment practices for the development of gender equality.

Our College is positioned in probably the most culturally wealthy and various Cities within the UK, and it’s our ambition to be the College for Birmingham and the encircling area. The occasions of 2020 have highlighted the stark inequalities that Black, Asian and Minority Ethnic Communities face and we’re dedicated to eradicating the institutional boundaries that our employees and college students face and enhance the illustration, development and success of employees and college students from all backgrounds inside increased schooling.  To display this, we’ve got signed as much as the Race Equality Constitution to point out our dedication.

Birmingham Metropolis College has been recognised for its progress on LGBT+ equality with a Gold award within the Stonewall Index and have entered the Prime 100 Employers 2023 for LGBT+ inclusion. In the meantime, we’re Incapacity Assured (Dedicated) and are on an thrilling journey to advance our College to progress by way of the Incapacity Assured scheme.

We’re additionally a Conscious Employer, which implies we’re dedicated to supporting the psychological well being and well-being of our employees, and we’ve got additionally signed as much as the Psychological Well being Constitution led by scholar psychological well being charity Scholar Minds.   Moreover, we’re signed as much as The Technician Dedication – a college and analysis establishment initiative supported by the Science Council and Gatsby Basis – aiming to make sure visibility, recognition, profession improvement and sustainability for technicians working in increased schooling and analysis.

WORKING AND LIVING IN BIRMINGHAM

The youngest metropolis in Europe with under-25s accounting for almost 40% of the inhabitants, Birmingham is a metropolis stuffed with vitality and enthusiasm and is a superb place to dwell and work.

Primarily based within the coronary heart of England, town is well accessible by highway, rail and air. Birmingham New Avenue station has lately undergone main redevelopment, whereas town is on the coronary heart of the high-speed rail community, HS2.  HS2 will present new fast rail journey connecting Birmingham Metropolis Centre to London and the remainder of the community from the brand new Curzon Avenue Station – adjoining to Birmingham Metropolis College’s Metropolis Centre Campus – and will probably be probably the most environmentally pleasant stations on this planet.

Town’s urge for food for development is boundless, and it has been championing innovation for the reason that earliest days of the Industrial Revolution, mirrored in Birmingham Metropolis College’s new STEAMhouse constructing which opened in October 2022 and is residence to an inter-disciplinary neighborhood of entrepreneurs, companies, educational researchers, and college students providing a wealth of assist to corporations of all sizes to spice up progress by way of innovation to handle business and societal challenges.

Birmingham is brimming with nice theatres, museums, the world-famous Birmingham Metropolis College Royal Birmingham Conservatoire, in addition to stunning historic buildings and the enduring Library of Birmingham. It additionally has wonderful live performance and sporting venues together with Edgbaston Cricket floor, which Birmingham Metropolis College has a long-standing partnership with.  It’s also residence to the Alexander Stadium, which is the gorgeous new residence for Birmingham Metropolis College’s sport programs.  The Stadium was one of many principal occasion areas for the Birmingham Commonwealth Video games in 2022, which noticed the eyes of the world on town, and Birmingham Metropolis College employees and college students performed pivotal roles – together with designing the official medals for profitable athletes. 

Birmingham’s vibrant eating scene gives one thing for all tastes, together with Michelin star eating places, Spiceal Avenue on the Bullring, the Chinese language Quarter, and the well-known Balti Triangle.

Town additionally supplies an awesome place to buy, being residence the Bullring and Grand Central, the luxurious Mailbox Birmingham and the world-famous residence of British bling – the Jewelry Quarter, which is residence to Birmingham Metropolis College’s Faculty of Jewelry.

From Harvey Nichols, Selfridges and the attractive arcades and independents, to town’s historic markets in Digbeth, the retailers in Birmingham provide a plethora of selection.

BCU Values underpin how we work in reaching the ambitions set out in our Technique and Priorities, and are the rules that unite the best way we work collectively and for our college students.