Student Support Officer

Teesside University

Job title
Student Support Officer
Job reference
Application closing date
TU London
£30,095 – £35,889 per annum plus up to 10% bonus
Permanent, Full Time (35 hours per week)
Contractual hours
Full time
Job advert


Opening in September 2023 this role offers a unique opportunity to be part of the ground-breaking development of Teesside University London from the very start.  Engaging with students from a range of backgrounds TU London will provide our students with the support they need to be employable, future-focused and ready for now.

We are looking for a Student Support Officer to join our collaborative and vibrant community. At TU London we offer a friendly and supportive environment, empowering our students to work with impact and innovation within a sustainable global digital economy. By choosing a future with TU London you will be joining a committed, caring and ambitious team. 

TU London is based at Here East in Stratford, a vibrant and contemporary space.  Here East, part of Queen Elizabeth Olympic Park, is an innovation and technology campus with locally owned food and coffee outlets. There’s even a spa, barbers, retro video-game bar and a gym in the area.


SALARY: £30,095 – £35,889 per annum + up to 10% bonus

CONTRACT: Permanent, Full Time (35 hours per week)

We are currently recruiting an engaging and compassionate Student Support Officer to be responsible for delivery of front-line (face to face and virtual) student and enquiry services at Teesside University London.


An enthusiastic individual who can demonstrate a proactive approach to delivering an outstanding student experience through provision of a range of advice, guidance and support.  

Your responsibilities will include provision of in person and virtual support to student and service enquiries. As a key element of the University’s pastoral support arrangements, you will form strong working relationships with colleagues across TU London, the University and Student and Library Services to refer students to specialist services in a timely and appropriate manner.  The role involves being a visible presence on campus, supporting student focused events and contributing to presentations, workshops, training and awareness sessions for students and staff on relevant issues.

You will have knowledge and experience of working with clients on a one-to-one basis in a customer-focused environment, offering advice and support and agreeing appropriate interventions. You will have experience of managing a caseload, organising and prioritising activities, liaising with colleagues both internal and external to an organisation for the purposes of reaching positive resolution and keeping good quality records. A key requirement of the role is experience working with under-represented and a diverse range of individuals and groups.

Your skills and expertise will include the ability to develop supporting, empathic personal relationships with students within professional boundaries. You will demonstrate an open and supportive approach to teamwork, encouraging and supporting colleagues to deliver the best possible service for students. Excellent planning and organisational skills – ability to respond rapidly when needed and to work flexibly and under pressure is essential for this role.

Further details on the role and what we’re looking for are available here


  • A competitive salary which allows for increases based on exceptional performance
  • Company bonus scheme
  • 30 days of annual leave (plus bank holidays) +  paid leave over Christmas and New Year
  • 24/7 counselling support with our Employee Assistance Programme
  • An empowering working culture with hybrid working options available
  • Annual Eye Care and Glasses Voucher with Specsavers
  • Travel season ticket interest free loan scheme
  • Free shuttle bus from Stratford International or Stratford City Station
  • Enhanced family leave; up to 18 weeks full pay
  • Generous Pension Scheme
  • Learning and Development opportunities
  • Volunteering Leave (three paid days leave for community/charity activity annually)
  • Cycle to Work Scheme
  • Perks and Discounts at hundreds of retailers, restaurants and entertainment venues
  • Access to onsite facilities, exclusive discounts and social events at Here East

And much more!

At TU London, you will have the opportunity to make an impact in an innovative and supportive environment. If you are values driven and have a strong interest in a career in higher education, then we are keen to hear from you.

Job Description & Person Spec


CLOSING DATE: 28 June 2023

Please submit your application as soon as possible, we reserve the right to close earlier than this if we receive a high volume of suitable applications before this date

INTERVIEW DATES: 10TH & 11TH JULY 2023 – Interviews to be held at TU London


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