Student Systems Support Manager

University of the Arts London


9829


Professional Services and Operations

Hybrid – UAL High Holborn/Home

£41,454 – £49,534 per annum

Permanent

Full time – 35 hours per week

12 June 2023 23:55


Student Systems Support Manager JD.pdf – 111KB


Generic Candidate Information Pack Feb 2023.pdf – 1419KB

The opportunity

The Student Systems Support team provide first and second line technical support to users of the University student system (SITS) and assist with administration behind the student life cycle. The Student Systems Support Manager is responsible for managing the technical support provided to users of the University student system (SITS) and associated applications.  

 

This includes overseeing the correct and efficient use of systems, investigating technical issues and bugs to reach a resolution, and liaising with the vendor to raise software issues. The team are also required to support the testing, training and implementation of enhancements, upgrades and other system developments. This will involve supporting underlying business processes, producing manuals and guides ensuring the highest level of accuracy and compliance with University and External Body processes and regulations.   

About you

The successful candidate will have knowledge and experience using and supporting student records systems, i.e. SITS. 

You should be able to build effective teams, networks, or communities of practice and foster constructive cross team collaboration. In addition, you should be able to plan, prioritise and manage resources effectively to achieve long term objectives. 

We are UAL

University of the Arts London is a vibrant world centre for innovation, drawing together six colleges with international reputations in art, design, fashion, communication and performing arts. Every position within the University plays an important part in shaping aspiring creative professionals and impacts on the future of so many of the creative industries. Essential to this is using our world-leading research to solve global challenges, our engagement with partners, industry and the local community, and delivering life-long learning opportunities to more people than ever before.  

For the fifth year running, UAL is the world’s second University for Art and Design in the QS World University Rankings® 2023. We are also proud to be ranked in the top 20 best Universities in the UK by the Guardian University Rankings 2023. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to delivering on our social purpose, creating a better and more sustainable world, championing equality, and bringing creativity to more people than ever before. 

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

         

9829


Professional Services and Operations

Hybrid – UAL High Holborn/Home

£41,454 – £49,534 per annum

Permanent

Full time – 35 hours per week

12 June 2023 23:55


Student Systems Support Manager JD.pdf – 111KB


Generic Candidate Information Pack Feb 2023.pdf – 1419KB

The opportunity

The Student Systems Support team provide first and second line technical support to users of the University student system (SITS) and assist with administration behind the student life cycle. The Student Systems Support Manager is responsible for managing the technical support provided to users of the University student system (SITS) and associated applications.  

 

This includes overseeing the correct and efficient use of systems, investigating technical issues and bugs to reach a resolution, and liaising with the vendor to raise software issues. The team are also required to support the testing, training and implementation of enhancements, upgrades and other system developments. This will involve supporting underlying business processes, producing manuals and guides ensuring the highest level of accuracy and compliance with University and External Body processes and regulations.   

About you

The successful candidate will have knowledge and experience using and supporting student records systems, i.e. SITS. 

You should be able to build effective teams, networks, or communities of practice and foster constructive cross team collaboration. In addition, you should be able to plan, prioritise and manage resources effectively to achieve long term objectives. 

We are UAL

University of the Arts London is a vibrant world centre for innovation, drawing together six colleges with international reputations in art, design, fashion, communication and performing arts. Every position within the University plays an important part in shaping aspiring creative professionals and impacts on the future of so many of the creative industries. Essential to this is using our world-leading research to solve global challenges, our engagement with partners, industry and the local community, and delivering life-long learning opportunities to more people than ever before.  

For the fifth year running, UAL is the world’s second University for Art and Design in the QS World University Rankings® 2023. We are also proud to be ranked in the top 20 best Universities in the UK by the Guardian University Rankings 2023. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to delivering on our social purpose, creating a better and more sustainable world, championing equality, and bringing creativity to more people than ever before. 

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

         

View or Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (globalvacancies.org) you saw this job posting.

Job Location