Supervisor – Customer Service Representatives

Job title:

Supervisor – Buyer Service Representatives

Firm

Canadian Blood Companies

Job description

Please notice this function will work in a hybrid atmosphere. The profitable candidate will probably be working a mix of on-site and off-site work primarily based on the parameters for our operations to satisfy the wants of our donors, our employees and our communities. At the moment, staff are anticipated to have an in-person presence, at 300 Elm St, Sudbury, Ontario, for no less than 40% of their work time. This requirement could fluctuate relying upon circumstances.​Job class: Supervisory and administration
Job posting ID: 5764​Employment standing: Common full-time
Place’s anticipated begin date: 2024-04-22Classification: PTS/MGT/IT B
Wage/Fee of pay: $67,000 to $79,500Utility deadline: 2024-04-12
Utility necessities:

• Your up-to-date resume.
• (if relevant – cowl letter is required) Job particular cowl letter.
• We advocate you save a duplicate of the job posting for reference all through the recruitment course of.

Do you at the moment work for Canadian Blood Companies? All staff should apply through the .Collectively, we are able to make all of the distinction within the lives of others.Be a part of a dynamic, collaborative and caring group dedicated to saving and enhancing lives. 1000’s of sufferers depend upon us every single day for dependable entry to protected blood, plasma, stem cells and organs and tissues.If you’re searching for a rewarding expertise with a values and mission-driven staff, be a part of Canada’s Lifeline and make a significant distinction.We acknowledge that the work of Canadian Blood Companies spans many Territories and Treaty areas throughout the nation, and we’re grateful for the Conventional Information Keepers and Elders who’ve guided us on this vital work. We acknowledge the land and waters which have impressed our work and provide gratitude to these Indigenous peoples on whose territory we work, reside and play.Concerning the functionCanadian Blood Companies is searching for a Common full-time Supervisor – Buyer Service Representatives to affix our dynamic Donor Relations & Collections East staff.The Donor Relations & Collections East staff is accountable for supporting Canadian Blood Companies by offering distinctive customer support whereas speaking with prospects. On this function, you can be accountable for the supervision and improvement for the Buyer Service Representatives by a robust deal with donor expertise, relationship administration, and appointment bookings/administration.Method for fulfillment

• Leveraging your administration/supervisory expertise, you’ll oversee the each day exercise of the staff, together with hiring, coaching, teaching, evaluating in addition to self-discipline based on Canadian Blood Companies insurance policies and procedures.
• Drawing in your information or expertise in a unionized atmosphere, you can be accountable for the general efficiency of the staff and assigned direct studies in addition to responds to operational issues introduced ahead whereas mitigating reputational danger of the group.
• Using your superior interpersonal and communication expertise you’ll handle and nurture inner and exterior relationships by facilitating optimistic working relationships with inner and exterior stakeholders.
• You’ll be the purpose of contact for nationwide Regulatory Affairs and/or Well being Canada consultant as required throughout auditing actions.

What we give you

• 3 weeks’ trip.
• Annual efficiency award as much as 6%.
• Complete group well being, dental and imaginative and prescient advantages for you and your loved ones.
• Outlined profit pension plan.
• Worker reductions, wellness program, skilled assets.

Desired training and expertise

• Completion of submit secondary training in a related self-discipline or specialised coaching from a acknowledged educational establishment, ideally within the communication sector.
• Minimal 3 years current and related supervisory expertise is required.
• 4 (4) or extra years or associated expertise in customer support/contact centre atmosphere is required.
• Expertise main unionized staff is an asset.
• Efficient communication (written and verbal) and interpersonal expertise, having the ability to train sound judgement, tact, and discretion when coping with others.
• Capacity to inspire and coach employees to realize outlined efficiency measures.
• Technical laptop expertise together with Microsoft Phrase, Excel, Powerpoint and Outlook.

What you’ll be able to count on

• This function will work in a hybrid atmosphere with necessities to be onsite at 300 Elm St, Sudbury, Ontario, 40 % of the time/days of the week.
• Shift/hours – Monday to Friday, with some flexibilty

Range and inclusion play a significant function in making certain well being fairness for sufferers throughout Canada. We’re dedicated to reflecting Canada’s inhabitants in our group and fostering an atmosphere the place all staff might be their genuine selves, with equal alternatives to succeed and contribute.Canadian Blood Companies requires that each one staff be absolutely vaccinated (COVID 19 vaccine doses as authorized by Well being Canada), topic to any medical or different human rights concerns. Individuals who’ve been vaccinated outdoors of Canada should contact their native Public Well being Unit so as to receive a vaccine equivalency certificates.If this function resonates with you, we encourage you to use by offering your up-to-date resume. This might be your first step in the direction of a significant and provoking profession. Come to work every day understanding that you simply save lives.We thank all candidates for his or her curiosity. Nevertheless, solely these thought-about for an interview or these invited to take part in an evaluation will probably be contacted. Candidates who require lodging ought to focus on their wants with us.

Anticipated wage

$67000 – 79500 per 12 months

Location

Sudbury, ON

Job date

Thu, 04 Apr 2024 22:13:53 GMT

To assist us observe our recruitment effort, please point out in your e mail/cowl letter the place (globalvacancies.org) you noticed this job posting.