SUPERVISOR, SERVICES AND ESCALATIONS / OSHAWA POWER
The Mearie Group
SUPERVISOR, SERVICES AND ESCALATIONSOshawa Power, a subsidiary of Oshawa Power & Utilities Corporation, and affiliate of fiber optic, district energy and renewable generation businesses, is the local hydro-electric distribution company that supplies electricity to more than 63,000 customers in the city of Oshawa. Located just 45 minutes east of Toronto off the shores of Lake Ontario, Oshawa serves as the economic engine for the Durham Region. Oshawa Power maintains 1000 km of overhead and underground distribution lines within a 150 km2 service territory, operated at 44 and 13.8 kV, supplied by 9 distribution and 3 transmission substations. The organization is committed to the safe, reliable and efficient delivery of electricity through responsible financial management, strategic reinvestment and continuous innovation.About this OpportunityWe pride ourselves on fostering a collaborative and inclusive work environment where every team member can thrive and contribute to our collective success. As we continue to grow, we are seeking a high performing Supervisor, Services and Escalations to join our team and support our business transformation initiatives. The successful applicant for this role will be responsible for day-to-day operations in collaboration with our outsourced third-party contact center; including overseeing their performance and ensuring KPIs and standards are met. Responsible in assisting the Operations Excellence Manager with oversight of meter to cash processes and aged accounts. Working as part of the Customer Service Team, they will oversee daily processes, customer escalations and participate in projects to support business operations, maintain compliance, enhance quality and monitor performance in order to improve the customer experience.As the successful applicant, you will have the opportunity to:
What you have to offer:
What we have to offer:In addition to working alongside a talented and inspiring team, Oshawa Power offers;
Application ProcessInterested and qualified applicants are invited to submit their resume no later than September 17, 2024 by email to:We thank all applicants but only those selected for an interview will be contacted. All applicants must be legally entitled to work in Canada. Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.Oshawa Power embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.Oshawa Power is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at careers@oshawapower.ca and we will work to meet your needs. We thank all applicants; however, only those to be considered will be contacted
Oshawa, ON
Wed, 04 Sep 2024 22:41:07 GMT
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