Support Assistant

The NBN Trust is a small charity with a bold ambition: to make data work for nature. Since 2000, as the UK’s biodiversity data infrastructure, we’ve been making data accessible to inform better decisions about the natural world and connect people with nature.

Our vision is for nature thriving everywhere, in all its diversity, and our mission is “making data work for nature”.

We are now looking for a Support Assistant to join our small and welcoming Data team on a fixed-term contract, offered initially for 12 months. The job involves providing first line support for the NBN Atlas, helping with the testing of new and existing NBN Atlas features, and delivering a combination of day-to-day tasks and project work.

The job is offered on a full-time basis, but we work flexibly, and are happy to consider part-time applications on a minimum 80% contract which could be worked over four or five days, with pro-rata pay. If you want to apply on this basis, please make it clear in your application.

Our team is based all over the UK and works remotely, so you must be able to work from home. You will need the right to work in the UK, or be ready to obtain it independently.

We are a supportive and friendly organisation and we welcome applications from people from all backgrounds and personal circumstances.

Core job responsibilities

First Line Support for the NBN Atlas

• Act as the primary point of contact for the NBN Atlas, managing queries and reporting issues, including monitoring and responding to support emails and general enquiries.
• Assist with the implementation and maintenance of a new ticketing and knowledge base system.
• Document reported issues with the NBN Atlas, escalate them when needed, and work across teams to help resolve issues where required.
• Monitor new and existing record issues, liaising with data partners and users as necessary.
• Provide feedback on common issues and proactively support the development of solutions.

Maintaining and Improving the NBN Atlas

• Help maintain the data flow on the NBN Atlas and GBIF (Global Biodiversity Information Facility – the global equivalent of the NBN Atlas) through assisting with routine data processing tasks.
• Help with the testing of new and existing NBN Atlas features, including documenting tests and creating work tickets for the Development team.
• Keep any help documentation for the NBN Atlas up to date, including improvements to existing guidance.
• Report issues and bugs using reproducible examples to the Development team and ensure a clear line of communication between all parties.
• Support with the maintenance of other resources, including species lists and spatial layers, on the NBN Atlas.

Supporting the Data Team

• Assist with the synthesis of strategic insight to support fundraising and membership campaigns.
• Coordinate meetings including scheduling, note-taking, and follow-up actions.
• Help with basic data analysis and the preparation of outputs for internal and external use.
• Provide support and advice on how to use the NBN Atlas to users, NBN Trust staff, and Trustees.
• Support engagement activities such as events or workshops.
• Support the delivery of bespoke data products and reports.

Full details and how to apply

Details of all the responsibilities and the person specification required for the role can be found via the apply link below.

Please note we can only accept applications received through the online system in this link.