Support Engineer 3

Who’s Blueprint?

We’re a expertise options agency headquartered in Bellevue, Washington, with a powerful presence throughout the USA. Unified by a shared ardour for fixing difficult issues, our persons are our best asset. We use expertise as a software to bridge the hole between technique and execution, powered by the information, abilities, and experience of our groups, who all have distinctive views and years of expertise throughout a number of industries. We’re daring, good, agile, and enjoyable.

What does Blueprint do?

Blueprint helps organizations unlock worth from present property by leveraging cutting-edge expertise to create extra income streams and new traces of enterprise. We join technique, enterprise options, merchandise, and providers to rework and develop firms.

Why Blueprint?

At Blueprint, we consider within the energy of chance and are captivated with bringing it to life. Whether or not you be a part of our bustling product division, our multifaceted providers workforce otherwise you need to develop your profession in human assets, your means to make an affect is amplified whenever you be a part of certainly one of our groups. You’ll give attention to fixing distinctive enterprise issues whereas gaining hands-on expertise with the world’s finest expertise. We consider in distinctive views and construct groups of individuals with various skillsets and backgrounds. At Blueprint, you’ll have the chance to work with a number of purchasers and groups, comparable to knowledge science and product improvement, all whereas studying, rising, and growing new options. We assure you gained’t discover a higher place to work and thrive than at Blueprint.

We’re on the lookout for a Help Engineer 3 to affix us as we construct cutting-edge expertise options!  That is your alternative to be a part of a workforce that’s dedicated to delivering best-in-class service to our clients.

Key Obligations:

• Ship well timed and high-quality incident decision, specializing in root trigger evaluation, prevention, and information switch.
• Make the most of information of the shopper surroundings to resolve points in a well timed method.
• Handle escalations and sub-cases to make sure well timed and high-quality decision of all points.
• Develop and implement methods for offering proactive help leading to fewer incidents, elevated availability, or accelerated deployments.
• Work with Technical Account Managers to successfully handle scorching websites, together with documented motion plans and day by day standing updates for the shopper and Microsoft administration.
• Execute a proper autopsy course of upon closure of crucial points.
• Provoke and take part in triage conferences to share information with different engineers and effectively resolve buyer issues.

Necessities:

• A 4-year technical diploma or equal work expertise, plus a minimal of three years of expertise in technical help or MIS in an Enterprise surroundings.
• Demonstrated technical competence with Microsoft BackOffice Applied sciences.
• Conversationalist degree of information of all Microsoft merchandise utilized in an enterprise surroundings. MCSE certification is most well-liked.
• Sturdy technical writing abilities and familiarity with Microsoft Workplace Purposes.
• Capacity to successfully talk with buyer managers and executives on technical and enterprise points.
• Sturdy group, time administration, mission administration, and negotiation abilities.
• Not less than 3 years of expertise working with Microsoft Skype for Enterprise and Microsoft Groups.
• Sturdy background in Home windows-based working techniques and purposes with not less than 3 years of expertise.
• Sturdy community and/or VoIP expertise with underlying applied sciences, together with Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, and WAN protocols, with not less than 3 years of expertise.

Wage Vary

Pay ranges range primarily based on a number of components together with, with out limitation, ability units, training, obligations, expertise, and geographical market. The pay vary for this place displays geographic primarily based ranges for Washington state: $60,000 to $75,500 USD/yearly. The wage/wage and job title for this opening will likely be primarily based on the chosen candidate’s {qualifications} and expertise and could also be exterior this vary.

Equal Alternative Employer

Blueprint Applied sciences, LLC is an equal employment alternative employer. Certified candidates are thought-about with out regard to race, shade, age, incapacity, intercourse, gender id or expression, orientation, veteran/navy standing, faith, nationwide origin, ancestry, marital, or familial standing, genetic info, citizenship, or some other standing protected by legislation.

In case you want help or an affordable lodging to finish the appliance course of, please attain out to: [email protected]

Blueprint consider within the significance of a wholesome and completely satisfied workforce, which is why our complete advantages package deal consists of:

• Medical, dental, and imaginative and prescient protection
• Versatile Spending Account
• 401k program
• Aggressive PTO choices
• Parental Depart
• Alternatives for skilled progress and improvement