Support Engineer 3

Blueprint Technologies

Who’s Blueprint?

We’re a know-how options agency headquartered in Bellevue, Washington, with a robust presence throughout america. Unified by a shared ardour for fixing sophisticated issues, our individuals are our best asset. We use know-how as a software to bridge the hole between technique and execution, powered by the information, abilities, and experience of our groups, who all have distinctive views and years of expertise throughout a number of industries. We’re daring, good, agile, and enjoyable.

What does Blueprint do?

Blueprint helps organizations unlock worth from current belongings by leveraging cutting-edge know-how to create further income streams and new traces of enterprise. We join technique, enterprise options, merchandise, and providers to remodel and develop firms.

Why Blueprint?

At Blueprint, we consider within the energy of chance and are captivated with bringing it to life. Whether or not you be part of our bustling product division, our multifaceted providers crew otherwise you need to develop your profession in human sources, your capability to make an impression is amplified while you be part of one in every of our groups. You’ll concentrate on fixing distinctive enterprise issues whereas gaining hands-on expertise with the world’s finest know-how. We consider in distinctive views and construct groups of individuals with various skillsets and backgrounds. At Blueprint, you’ll have the chance to work with a number of shoppers and groups, akin to information science and product growth, all whereas studying, rising, and growing new options. We assure you received’t discover a higher place to work and thrive than at Blueprint.

We’re in search of a Help Engineer 3 to affix us as we construct cutting-edge know-how options!  That is your alternative to be a part of a crew that’s dedicated to delivering best-in-class service to our prospects.

Key Tasks:

  • Ship well timed and high-quality incident decision, specializing in root trigger evaluation, prevention, and information switch.
  • Make the most of information of the client atmosphere to resolve points in a well timed method.
  • Handle escalations and sub-cases to make sure well timed and high-quality decision of all points.
  • Develop and implement methods for offering proactive help leading to fewer incidents, elevated availability, or accelerated deployments.
  • Work with Technical Account Managers to successfully handle scorching websites, together with documented motion plans and each day standing updates for the client and Microsoft administration.
  • Execute a proper autopsy course of upon closure of important points.
  • Provoke and take part in triage conferences to share information with different engineers and effectively resolve buyer issues.


  • A 4-year technical diploma or equal work expertise, plus a minimal of three years of expertise in technical help or MIS in an Enterprise atmosphere.
  • Demonstrated technical competence with Microsoft BackOffice Applied sciences.
  • Conversationalist degree of data of all Microsoft merchandise utilized in an enterprise atmosphere. MCSE certification is most well-liked.
  • Sturdy technical writing abilities and familiarity with Microsoft Workplace Purposes.
  • Capability to successfully talk with buyer managers and executives on technical and enterprise points.
  • Sturdy group, time administration, undertaking administration, and negotiation abilities.
  • A minimum of 3 years of expertise working with Microsoft Skype for Enterprise and Microsoft Groups.
  • Sturdy background in Home windows-based working programs and functions with no less than 3 years of expertise.
  • Sturdy community and/or VoIP expertise with underlying applied sciences, together with Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, and WAN protocols, with no less than 3 years of expertise.

Wage Vary

Pay ranges fluctuate based mostly on a number of components together with, with out limitation, ability units, schooling, duties, expertise, and geographical market. The pay vary for this place displays geographic based mostly ranges for Washington state: $60,000 to $75,500 USD/yearly. The wage/wage and job title for this opening will likely be based mostly on the chosen candidate’s {qualifications} and expertise and could also be outdoors this vary.

Equal Alternative Employer

Blueprint Applied sciences, LLC is an equal employment alternative employer. Certified candidates are thought of with out regard to race, shade, age, incapacity, intercourse, gender id or expression, orientation, veteran/army standing, faith, nationwide origin, ancestry, marital, or familial standing, genetic data, citizenship, or another standing protected by regulation.

Should you want help or an affordable lodging to finish the appliance course of, please attain out to: [email protected]

Blueprint consider within the significance of a wholesome and comfortable crew, which is why our complete advantages package deal contains:

  • Medical, dental, and imaginative and prescient protection
  • Versatile Spending Account
  • 401k program
  • Aggressive PTO choices
  • Parental Depart
  • Alternatives for skilled development and growth

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