Support Specialist – Cross Team Technician

University of Hertfordshire

Submit Title: Help Specialist – Cross Crew Technician

SBU/Division: Library and Computing Companies, Help

 FTE: 1.0 FTE (working 37 hours per week) – 2 posts accessible

Length of Contract: Everlasting 

Wage: UH6 £31,396pa to £33,966pa with potential to progress to £37,099pa by annual increments on attaining designated abilities and expertise

Annual Depart: 25 days plus commonplace public holidays and a further 4 days together with the closure of our workplace between Christmas and New 12 months

Location: Faculty Lane Campus, De Havilland Campus, Hatfield.

The Help groups are comprised of multi-skilled Specialists who might be chargeable for offering frontline assist for the College’s employees, college students and guests. This assist is for the big selection of library, tutorial and IT, AV and reside occasion companies that the Library and Computing Service division provides. They’ll undertake a spread of consumer assist regarding College programs, companies, amenities and departments and can assist prospects with their necessities in reference to studying, instructing, analysis and enterprise engagement.

The Help Specialist Cross Crew Technician is assigned to the Occasions, Audio Visible (AV) and Digital Media (DM) Help Crew however will obtain work from all areas of the Help part and work throughout all groups.

You can be anticipated to undertake ‘hands-on’ sensible work to contribute to the supply of LCS Help. 

The put up holder might be anticipated to configure and preserve the audio visible tools and IT tools in instructing and assembly rooms and occasions areas throughout campus to make sure a wonderful buyer expertise 

Principal duties and duties

Accountable for contributing to the supply, implementation and operation of native frontline assist companies. They might want to work intently with all Help groups to supply IT, AV, occasion, classroom assist and checking, recommendation and upkeep throughout the College property to employees, college students and guests. The EAVDM crew is chargeable for the Audio Visible (AV) and Digital Media (DM) installations in College instructing and assembly rooms, video convention rooms, TV Studios, Weston Auditorium and Digital Signage system. To make sure the tools is saved in good working order and maintained as is important throughout the College property.

You can be chargeable for planning and finishing up the routines and procedures obligatory to make sure the environment friendly operation of AV/IT programs, theatre tools (together with IT, AV, lighting and sound and projection), networking infrastructure related to this and media and IT tools throughout the College Property. Together with however not restricted to cleansing, checking, testing, fault analysis and restore and sustaining the secure preserving and management of any shares of spare elements, tools, consumables and manuals.

The profitable candidate  will guarantee customer support requests, bookings and queries throughout all channels together with phone, face-to-face, on-line are handled use the related programs (akin to Internet Assist Desk) and processes to log, resolve and refer enquiries inside agreed timescales and requirements. Making certain points are handled in a immediate and environment friendly method, making certain good communication with customers as obligatory.

Confirmed expertise of coping with complicated enquiries, technical clinics, consumer assist is crucial.

You’ll work throughout all areas of Help as obligatory, together with Helpdesk, Native Groups and Classroom Checking, as determined by the Crew Supervisor to make sure the Help service necessities are met.

Expertise and expertise required

The profitable candidate will need to have confirmed expertise of working in a front-line service inside a customer support organisation in addition to expertise of offering technical assist for the event, operation and supply of AV, IT and Occasions

This expertise ought to embrace {hardware} and software program set up / upkeep / fault analysis throughout a spread of IT/AV tools. Moreover, the postholder ought to have expertise of programming, working & sustaining skilled lighting and sound tools (with related software program) for theatres/ massive venues.

Confirmed abilities and expertise within the programming of management programs for audio visible tools (eg Crestron) is crucial.

{Qualifications} required

 HND/C, Dip HE, Basis Diploma, N/SVQ4 or equal experience and expertise 

Please view the job description and particular person specification for a full record of the duties and important standards.Please connect a private assertion exhibiting clearly how your abilities and expertise match the Individual Specification.

We remorse that we’re unable to supply UKVI sponsorship for this put up; candidates will both maintain UK Proper to Work, or reveal entry to UK Proper to Work, earlier than a proposal is made.

Contact Particulars/Casual Enquiries: Luke Lalla-Maharajh, Help Supervisor (Occasions, AV And Digital Media) [email protected]

Closing Date: 6 February

Interview Date: To be confirmed

Reference Quantity: 055757

Date advert positioned: 16 January

Our imaginative and prescient is to rework lives: On the College of Hertfordshire we’re dedicated to equality, variety and inclusion and constructing a various group. In the direction of that intention we significantly encourage purposes from candidates prone to be underrepresented inside Library and Computing Companies. These embrace folks from Black, Asian and minority ethnic backgrounds, disabled folks, LGBTQI+ folks and ladies in grades UH7 and above.

We provide a spread of worker advantages together with beneficiant annual depart, versatile location alternatives throughout the UK, discounted Sports activities Village memberships and free Energetic Workers classes, private {and professional} improvement and family-friendly insurance policies. #GoHerts

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