JOB DESCRIPTION

• Full Time, Permanent Role
• Location: Katherine, NT 0850
• Salary of $69,960 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

As a Support Worker in our Tenancy Sustainability Program, you will be making a real difference every day for people across Katherine and the Big Rivers region who are working hard to build safe, stable homes and stronger futures.

This role is perfect for someone who knows and loves the region, who understands the importance of community, connection, and having a safe place to call home.

Each day, you’ll walk alongside individuals and families, helping them strengthen life skills, maintain their tenancies, and access local services and opportunities that help them thrive.

Working with a supportive, friendly team based right here in Katherine, you’ll bring a trauma-informed, strengths-based, and culturally respectful approach to every interaction. Your support will contribute to real, lasting change, not just for individuals, but for the whole community.

Your key responsibilities will be to:

• Provide person-centred, practical day-to-day support to people in Katherine and surrounding communities, helping with tenancy tasks, life skills, and connection to local services.
• Support tailored case plans under the guidance of Case Managers, ensuring plans are respectful, culturally informed, and aligned with each participant’s goals.
• Complete documentation, registrations, and reporting in line with Mission Australia’s standards.
• Contribute to the smooth running and ongoing improvement of the Tenancy Support Program by participating in team activities, training, and shared projects.
• Build strong, positive relationships with participants, colleagues, Elders, community organisations, local service providers, and partner agencies.
• Provide outreach across the Big Rivers region, helping participants engage in community programs, cultural supports, and practical resources.
• Work collaboratively with the whole team, supporting senior staff and maintaining professionalism and positivity in all interactions.

​Requirements for success

• A relevant certificate or diploma, or equivalent experience that shows you can support people effectively.
• Previous experience in a support, community, or people-focused role (paid or volunteer) is highly regarded.
• A genuine belief in people’s ability to grow, heal, and build their futures and empathy to support them on that journey.
• Ability to work well as part of a team and contribute to a positive, supportive workplace.
• Ability to maintain boundaries and demonstrate integrity, reliability, and accountability in all work.
• Basic communication skills and confidence using technology for simple administrative tasks.
• Respect for and understanding of Central Australian First Nations cultures, with the ability to work in a culturally safe, inclusive, and respectful way.
• Willingness to learn, take initiative, and adapt to the needs of participants and the program across Katherine and the Big Rivers region.
• Current Full Australian Driver”s license

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you