Supporter Advisor – Wildlife

One in every of our strategic outcomes is that by 2030 ‘extra, and extra numerous, individuals shall be partaking
with the RSPB, taking significant motion for nature’. We rely on our supporters as a result of we
want individuals – all individuals – to care about and take motion for nature if we’re to put it aside. 

Our crew of Supporter Advisors present constant and enthusiastic front-line assist,
pertinent data, grievance decision and recommendation to present and potential supporters. 

Coping with as much as 1 / 4 of one million communications annually, by way of a spread of channels
together with cellphone, electronic mail, letters and social media, this crew acts because the voice of the RSPB
talking on to our supporters. 

What is the position about? 

On this position you’ll encourage, nurture and assist develop an curiosity in nature, together with the
understanding that nature is in disaster however collectively we will put it aside, to develop assist for the
RSPB now or sooner or later. You’ll do that by way of creating conversations (written and
verbal) with supporters with a purpose to enhance retention, loyalty or incremental assist for the
RSPB by way of each monetary and non-financial actions. 

Offering wonderful supporter care joined with a terrific stage of information about UK wildlife, to
reply a variety of RSPB particular and basic wildlife enquiries. 

You may be updating and making advanced modifications to databases while interacting professionally
and courteously with supporters. Moreover you’ll handle and convey about constructive
conclusions to buyer complaints. 

You have to to have the ability to tackle board data offered in FAQs, commonplace steering and
coverage positions to tell day-to-day interactions with members and supporters. It is usually
important so that you can present supporter perception internally by sharing information and perception
gained from day-to-day interactions with members and supporters with the remainder of the crew to
assist develop shared studying and to determine broader points and alternatives. 

You’ll get alternatives to offer some assist with proofreading and, every so often,
contribute to inner and exterior communications on backyard birds and taking motion for
nature. 

Important abilities, information and expertise: 

• Glorious ranges of buyer care with earlier expertise in a buyer service position 
• Robust written and verbal communication abilities 
• Capable of utilise and contribute to giant databases 
• Capable of develop relationships with present and potential members and supporters 
• Capable of handle personal workload with excessive diploma of flexibility to match useful resource and buyer
  demand 
• Glorious consideration to element 
• Glorious information of birds, wildlife and conservation 
• Demonstrable wildlife identification abilities 
• Understanding of wildlife regulation, planning issues and habitat administration 

It is a 12 month Fastened-Time period position for 37.5 hours per week. The RSPB reserves the fitting to
lengthen or make this position everlasting with out additional promoting depending on enterprise wants at
the tip of the contract time period.

Ideally the profitable applicant will attend the UK Headquarters in Sandy, Bedfordshire 1-2
instances per week in the course of the induction interval then subsequently a minimum of as soon as monthly for
collaboration and crew constructing functions.

We want to conduct interviews for this place from eighth Could 2024. For additional
data please contact [email protected]

As a part of this software course of you may be requested to finish an software kind together with
proof on the way you meet the abilities, information, and expertise listed above.

We’re dedicated to creating an inclusive and numerous RSPB, during which everybody feels
supported, valued, and capable of be their full selves. To realize our imaginative and prescient of making a world
richer in nature, we want extra individuals, and extra numerous individuals, on nature’s aspect. Individuals of
color and disabled individuals are at the moment underrepresented throughout the surroundings, local weather,
sustainability, and conservation sector. Should you determine as an individual of color and/or disabled,
we’re notably fascinated about receiving your software. Contact us to debate any
extra assist chances are you’ll want to finish your software.

The RSPB is an equal alternatives employer. This position is roofed by the
Rehabilitation of Offenders Act 1974.

This position shouldn’t be eligible for UK Visa Sponsorship – the profitable applicant might want to have
a pre-existing Proper to Work within the UK with a purpose to be provided an employment contract.