Supporter Development Officer

The Soil Association

About our organisation

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of
human health, the environment and animal welfare. That’s because we cannot tackle these issues
in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we
support and grow the organic market, and we protect forests. We couldn’t do any of this without
our supporters, partners, donors and dedicated staff. We make a difference in the world
where it’s needed the most.

About the opportunity

An exciting opportunity has arisen for a new Supporter Development Officer to join our
ambitious and friendly fundraising team, looking after members and supporters of the Soil
Association Charity. As the first point of contact and voice of the Soil Association Membership
scheme, the Supporter Development Officer ensures our members, donors and supporters are looked
after to the highest standard, from keeping their details up to date to thanking them for their
support. The Supporter Development Officer will also support the Retention Team on marketing
campaigns to ensure we meet our income generation targets. There is plenty of scope to get
involved with developing and optimising supporter journeys in this role, and to craft engaging
communications and content for our supporters through a variety of channels.

About you

We are looking for candidates who can demonstrate that they:

  • Have a strong customer service background both in writing and by telephone.
  • Have extensive experience of database administration and financial processing.
  • Have experience of working in a busy administration role with competing deadlines
  • Have experience of dealing with organization supporters or members
  • An interest in a career in fundraising for a charity

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:

  • 27 days annual holiday increasing to 30 days with length of service plus bank holidays
  • Pension scheme with ethical investment options and employer contribution increasing with
    length of service
  • Free membership of the Soil Association and discounts on organic produce
  • Volunteer days to give back to the local community or support green initiatives
  • Family friendly policies and flexible working
  • Cycle to work scheme
  • Sociable and engaging workplace of professionals that share a passion for healthy,
    sustainable lifestyle and produce

Hours

37.5 hours per week

Permanent

Location

Bristol based with hybrid working

Find out more & apply

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