Job title:
System Help Administrator
Firm
Constitution Telecom
Job description
Place Abstract:The Techniques Help Administrator will work inside practiced staff environments offering assist of buyer customers, infrastructure, and know-how.Constitution, a extremely revered and worth pushed techniques integrator, delivering voice and collaboration options in addition to many different know-how verticals together with routing and switching, knowledge middle, cloud, wi-fi and safety. Partnering with a number of trade main distributors, Constitution options are numerous, versatile and ship enterprise outcomes. The Techniques Help Administrator will take part in all kinds of actions, offering the candidate with alternative for a excessive development profession and private enrichment.Abilities Overview:The position is numerous in its publicity to know-how and distributors however is targeted on customers, community, purposes, cloud & techniques assist. Whereas it isn’t obligatory that candidates have abilities in all areas listed under, precedence consideration will likely be given to people who possess earlier expertise in a number of areas and need to broaden their publicity and expertise to align with the tactical and strategic instructions inside Constitution.Constitution companions with varied high know-how distributors, together with Cisco Techniques, Juniper, Excessive, NetApp, Microsoft/Azure and others. The candidate ought to include a powerful capacity to wish to study and adapt to a few of these applied sciences:Obligations & Accountabilities:
- Attend staff huddles and be an lively participant staff planning actions.
- Deliver material experience and management in Cloud, Microsoft Lively Listing and techniques purposes.
- Use offered workflow instruments to replicate the standing of tickets, duties, effort/labour and so forth.
- Establish areas to create, enhance and preserve Constitution mental property within the type of configuration templates, testing guides and different instruments that help in permitting Constitution to be environment friendly and assist with prime quality.
- Supplies well timed supply of buyer communications relating to troubleshooting and restoration of companies.
- Robust communications abilities with capacity to translate technical outcomes/tales to layman phrases for non-technical customers
- Tier 1 & 2 Distant and Onsite Help, Request & Incident decision
- Develops, maintains, and regularly improves standardized work practices.
- Work with aligned distributors for Tier 3 Help
- Help in establishing governance, course of and establish efficiencies.
- Offering reviews and exercise updates to shoppers and inside groups
- Interact deeply inside the Constitution firm whereas turning into lively within the firm group and tradition.
- Attend firm city halls and occasions, targeted on bringing individuals collectively and aligning to a single imaginative and prescient. Take part actively when applicable.
- Use accessible social and collaboration instruments to interact broadly with the corporate in a optimistic and constructive method.
- Present mentorship to others in areas of material experience and private development and administration.
- Acknowledge Constitution firm values and try to use them to your place and private relationship with people and the corporate itself.
- Discover and seize alternatives for development that profit each your self and Constitution, aligning with the general imaginative and prescient.
{Qualifications} and Expertise:
- Minimal 3 years of expertise in IT Person & Infrastructure administration with a number of applied sciences listed under:
- Administration and troubleshooting Lively Listing and Group Coverage
- Software assist (Cisco VoIP, MS Change, M365)
- Publicity to VDI (digital desktop infrastructure) thought of an asset
- Set up, administration and troubleshooting Home windows Server & PC infrastructure
- Administration and troubleshooting of VMware & Hyper-V Hosts, Networking and Storage atmosphere
- Community administration, monitoring and troubleshooting of assorted Cisco, Juniper, Meraki and Palo Alto Gadgets
- Community Providers (LAN, DNS, VLAN, VPN, Wi-fi, Cisco Umbrella, Citrix NetScaler)
- Demonstrated capacity to acquire and maintain trade certifications reminiscent of Microsoft, Cisco or different vendor certificates.
- Service Desk assist and tooling expertise
- Further consideration given to Bilingual – French (spoken and written) candidates
Working Circumstances
- Full-time, Everlasting
- Vancouver or surrounding areas solely (this isn’t a distant place)
- Hybrid work atmosphere (1-2 days within the workplace or buyer website)
- Extra time as required
- Take part within the on-call rotation
If the Techniques Help Administrator position seems like a place you have an interest in, we wish to hear from you!
Anticipated wage
Location
Vancouver, BC
Job date
Wed, 20 Mar 2024 23:17:29 GMT
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