Team Lead, Service Center (13 Month Contract)
This job manages the day-to-day operations of the contact center, including but not limited to driving workforce efficiencies, customer service, reporting, coaching and performance management. The Team Leader will ensure a consistent and exceptional service experience for existing customers. The Team Leader drives engagement from the entire team and ensures that the team is able to overcome obstacles and deliver results. The role manages the processes to ensure compliance with Foresters policies, procedures, and continuous process improvement. This role will also ensure the timeliness, quality and effectiveness of all processes performed within a given area of responsibility. The Team Leader will also play a key role in supporting the implementation of major change initiatives.
Key Responsibilities
Key Qualifications
Hours of Operation:
Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
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