Team Member – Customer Service – Personal Loans – Customer Service

  • Contract
  • India
  • Posted 3 days ago

Kotak

JOB Role:

  • Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT’s
  • Welcome calling / dispatch of welcome kits PDC/ NOC
  • Customer retention and limiting foreclosures as budgeted.
  • Responding to customer emails/letters and handling phone calls and walkins
  • Cross selling of CASA /PL/ Top Up/Insurance and other group products as defined – Generating Revenues
  • Lead Generation through references
  • Handling RBI and BO complaints and responding to them
  • Replying to customer emails and letters.
  • Reporting MIS and tracking it daily for team members.
  • Any other customer care related activities.
  • Handling team escalations and taking it to closure. 
  • Handling 5 people who will be team members

Job Requirements:

  • Qualification – Graduate from a recognized University.
  • Job Knowledge–Understanding of personal loans will be an added advantage; Comfortable with handling customer walk-ins, open to doing sales and service
  • Skills & Experience– Quick learner ; Excellent written and oral communication, Customer centric; 3-4 years experience

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