Team Member – Customer Service – Personal Loans – Customer Service

JOB Role:

  • Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT’s
  • Welcome calling / dispatch of welcome kits PDC/ NOC
  • Customer retention and limiting foreclosures as budgeted.
  • Responding to customer emails/letters and handling phone calls and walkins
  • Cross selling of CASA /PL/ Top Up/Insurance and other group products as defined – Generating Revenues
  • Lead Generation through references
  • Handling RBI and BO complaints and responding to them
  • Replying to customer emails and letters.
  • Reporting MIS and tracking it daily for team members.
  • Any other customer care related activities.
  • Handling team escalations and taking it to closure.
  • Handling 5 people who will be team members

Job Requirements:

  • Qualification – Graduate from a recognized University.
  • Job Knowledge–Understanding of personal loans will be an added advantage; Comfortable with handling customer walk-ins, open to doing sales and service
  • Skills & Experience– Quick learner ; Excellent written and oral communication, Customer centric; 3-4 years experience

Read Full Description

Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (globalvacancies.org) you saw this posting.

Share
Published by

Recent Posts

Plasma Physicist – Equilibrium, Magnetics and MHD

Job title: Plasma Physicist - Equilibrium, Magnetics and MHD Company Tokamak Energy Job description Working…

11 mins ago

Looking For A Housekeeper Near Sault Ste. Marie P6C

Job title: Looking For A Housekeeper Near Sault Ste. Marie P6C Company Job description We…

16 mins ago

English Teacher

Job title: English Teacher Company GSL Education Job description Position: English TeacherLocation: SloughStart Date: ImmediateSalary:…

35 mins ago

Staff Software Engineer

Job title: Staff Software Engineer Company Ripple Job description At Ripple, we’re building a world…

50 mins ago

English Teacher

Job title: English Teacher Company Supply Desk Job description English Teacher in WorthingContract Type: Full…

59 mins ago

Associate Professor in Forensic Psychology

Job title: Associate Professor in Forensic Psychology Company University of Nottingham Job description Applications are…

1 hour ago
If you dont see Apply Link. Please use non-Amp version