Express Services

Technical Customer Service Representative

Located in Lacombe, AB

Salary: 45,000-68,000

Job description

Customer Service/Technical Support

A Lacombe company is searching for Customer Service/Technical Support, they will have core responsibilities in technical customer support. Our team based and professional work environment allows the Technical Customer Support to be the first step in helping customers. This position troubleshoots electronic components and systems with clients & technicians. In this role you need to be able to read electronic data sheets and wiring diagrams, the ability to understand electronic fundamentals, system correlations and proper phone etiquette is essential. This innovative company is moving fast and often promotes from within. Some overtime hours are offered. Our Customer Service Technician is vital to our success.

Job Summary: The Customer Service Technician position will include:

Customer service role, trouble shooting RV electronic components and systems
Fielding phone calls from dealer or field service technicians, as well as end customers with product issues and general questions
Maintaining a calm demeanor and supportive attitude in all interactions with potentially frustrated or challenging customers and clients
Position requires strong electronics aptitude and trouble shooting skills
Understand electronics fundamentals, and system correlations
Ability to read electronics data sheets and wiring diagrams, and proactively apply this information to solving customer’s problem(s)

What we look for:

Basic understanding of Microsoft Office Suite
Ability to resolve challenges professionally and clearly
Ability to maintain a calm demeanor and supportive attitude in all customer interactions
Understanding of electronic fundamentals and system correlations
Previous technical customer support experience (1 Year minimum)

Apply online: https://www.expresspros.com/reddeerab/

Job Types: Full-time, Permanent

Pay: $45,000.00-$68,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
Vision care

Flexible Language Requirement:

French not required

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Technical Support: 1 year (required)
Customer Support: 1 year (required)

Work Location: In person

Express Office: Red Deer

4919 59th Street

Unit 270

Red Deer, AB T4N 6C9

Email us

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