Technical Support Engineer
Forethought
Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading Generative AI company providing customer service solutions that transform the customer experience. Our products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge-all from one AI platform.Forethought has raised over $92M in VC funding from top investors including STEADFAST Capital Ventures, New Enterprise Associates (NEA), Ashton Kutcher and Guy Oseary’s Sound Ventures, Gwyneth Paltrow, NBA Vet Baron Davis, Robert Downey Jr., Sean “Diddy” Combs, LL Cool J, and the CEOs of Robinhood, Carta, and Qualtrics. In 2018, Forethought launched and won at TechCrunch Disrupt-the world’s most prestigious startup competition-and was featured in Forbes 30 Under 30. More recently, Forethought was listed as one of Forbes’ Next Billion-Dollar Startups.We are tackling a growing $30B+ market, fueled by the global demand for automation, and we’re assembling a world-class team to help us get there. We’re looking for a Technical Support Engineer who is passionate about customer experience and enjoys working with Python and SQL. You’ll work closely with our Customer Success, Customer Support, and Engineering teams to troubleshoot complex technical issues our customers are experiencing and optimize our processes. We’re looking for someone with a growth mindset who wants to help us solve the world’s hardest problems through Artificial Intelligence.What You’ll Be Doing (Responsibilities):
Who You Are (Skills):
What You Get
Toronto, ON
Sun, 24 Mar 2024 00:00:04 GMT
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