Technical Support Engineer – Ivanti Neurons for ITSM

Who We Are:

In as we speak’s work atmosphere, workers use a myriad of units to entry IT functions and information over a number of networks to remain productive, wherever, and nonetheless they work. Ivanti elevates and secures All over the place Work so that folks and organizations can thrive.

Whereas our headquarters is within the U.S., half of our workers and clients are exterior the nation. We’ve 36 workplaces in 23 nations, with vital workplaces in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and different main cities world wide.

Ivanti’s mission is to be a worldwide know-how chief enabling organizations to raise All over the place Work, automating duties that uncover, handle, safe, and repair all their IT belongings. By numerous and inclusive hiring, decision-making, and dedication to our workers and companions, we’ll proceed to construct and ship world-class options for our clients. 

Our Tradition – All over the place Work Centered Round You

At Ivanti, our success begins with our folks. This is the reason we embrace All over the place Work throughout the globe, the place Ivantians and our clients are thriving. We imagine in a wholesome work-life mix and act on it by fostering a tradition the place all views are heard, revered, and valued. By Ivanti’s Centered Round You method, our workers profit from applications targeted on their skilled growth and profession progress.

We align by means of our core values by locking arms in collaboration, being champions for our clients, specializing in the outcomes that matter most and preventing the great battle in opposition to cyber-attacks.  Are you prepared to hitch us on the journey to raise All over the place Work? 

Why We Want you!

In search of greater than only a job? We like creating our folks simply as a lot as we like creating nice merchandise.

Ivanti is a worldwide chief in IT programs and safety administration, service administration, asset administration, and mobility administration options, and is experiencing vital progress worldwide. The corporate has acquired quite a few awards for being a Prime Place to Work. With open positions across the globe, it is an thrilling time to hitch Ivanti!

In the event you’re obsessed with what you do and are serious about creating options that make a distinction and in having enjoyable whereas doing it, Ivanti is the place for you!

What We Do  

• Empower customers to seamlessly and securely join from anyplace on the earth that provides air, water and… Web!
• Equip organizations with the correct instruments to configure entry, handle and implement compliance with a holistic view on community, customers and utilization.
• Empower organizations to proceed to breathe straightforward, now with an added sense of invincibility.
• Work laborious in an effort to deal with the belongings you wish to! 

Place Abstract:

The Technical Assist Engineer offers technical help to our clients and re-sellers, answering advanced questions on operate and utilization of the merchandise by way of the phone and/or Web. This place is a main help liaison between our firm and our clients offering high quality technical help. Technical Assist Engineers have wonderful communication expertise, and look to help their colleagues and friends all through the group. They’ve an eagerness to be taught and tackle new challenges whereas excited about how they may enhance the client expertise. As a Technical Engineer, you’re anticipated to proactively help the staff in driving key initiatives and guaranteeing the long-term success of our clients and the corporate. You could be required to symbolize the staff in lots of different purposeful areas throughout the firm. TSE’s are held accountable for case high quality, customer support high quality, and metrics as outlined and communicated by the enterprise. The help staff is staffed 24×7 and place might require modifications in hours primarily based on enterprise wants.

 What You Will Be Doing:

• Log, seize, and troubleshoot buyer incidents and supply decision inside outlined SLA’s.
• Handle a number of clients and incidents on a various degree of precedence
• Present wonderful technical and customer support, sturdy communication expertise a should
• Product testing and the power to check and doc points present in product releases
• Capability to acknowledge when to escalate circumstances on behalf of the client to satisfy enterprise commitments.

To Be Profitable in The Position, You Will Have:

• BA/BS in Pc Science, Info Know-how, Engineering or different associated diploma OR equal related expertise with 3+ Years within the software program, software help trade. 
• Versatile schedule and skill to work further hours when mandatory to satisfy each buyer and enterprise wants; doable on-call rotation
• Database information and expertise:  Oracle or MSSQL to incorporate question statements, information base optimization tuning/indexing, utilization of instruments comparable to Question Analyzer/Enterprise Supervisor, DB design and understanding roles and customers.
• Understanding of IT operations and ITIL practices are utilized and used by way of an IT Service Administration product.  
• Technical writing expertise; capability to write down information base articles, information group content material and product supplies for inside and exterior use 
• Working Data of:
  • Home windows Working Programs
  • Web Info Providers – IIS
  • SQL Server Reporting Providers – SSRS
  • Networking and Community Diagnostics
  • Server virtualization: VMware, Digital PC

 

At Ivanti, we’re dedicated to offering an atmosphere of mutual respect the place equal employment alternatives can be found to all candidates and teammates with out regard to race, coloration, faith, intercourse, being pregnant (together with childbirth, lactation and associated medical circumstances), nationwide origin, age, bodily and psychological incapacity, marital standing, sexual orientation, gender identification, gender expression, genetic data (together with traits and testing), army and veteran standing, and every other attribute protected by relevant legislation. Ivanti believes that variety and inclusion amongst our teammates is important to our success as a worldwide firm, and we search to recruit, develop and retain essentially the most gifted folks from a various candidate pool.

 

In the event you require particular help for one of the best interview expertise, please contact us at [email protected].