Sophos is a worldwide chief in next-generation cybersecurity, defending greater than 500,000 organizations and tens of millions of shoppers in additional than 150 nations from immediately’s most superior cyberthreats. Powered by menace intelligence, AI and machine studying from SophosLabs and SophosAI, Sophos delivers a broad portfolio of superior services and products to safe customers, networks and endpoints in opposition to ransomware, malware, exploits, phishing and the big selection of different cyberattacks. Sophos supplies a single built-in cloud-based administration console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that contains a centralized information lake that leverages a wealthy set of open APIs out there to prospects, companions, builders, and different cybersecurity distributors. Sophos sells its services and products by means of reseller companions and managed service suppliers (MSPs) worldwide. Sophos has main hubs across the globe. Extra info is accessible at www.sophos.com
This function is in our Community Safety Group. You have to be able to delivering technical help to each our companions and world buyer base on our Subsequent-Gen Firewall/UTM Safety and different related merchandise. You’ll work as a part of a staff of engineers to ship a world-class help expertise to our prospects and companions. You’ll primarily use the Chat platform to help our companions and prospects. You might also be required to make the most of E mail, Distant troubleshooting instruments, and different Social media platforms. You’ll adhere to our help greatest practices and the Service Degree Targets in our help agreements. Your obligations can even require you to liaise with different components of the Sophos group on a day-to-day foundation.
What you’ll do
- Present Sophos prospects and companions with a world-class technical help expertise throughout the outlined parameters of the Assist Runbook, with a deal with driving buyer loyalty and advocacy.
- Reply questions, troubleshoot, and resolve points reported by companions & prospects; points can embody however should not restricted to Set up points, greatest follow configuration, community troubleshooting, and Home windows, Linux, Mac, and Unix OS configuration.
- Attend Teaching, Suggestions, and Huddle classes offered by L2/Staff Chief/ Supervisor and observe the rules to supply one of the best world-class help expertise.
- Obtain month-to-month Key Efficiency Indicator targets.
- Construct a powerful and demonstrable data of our merchandise.
- Collaborate with teammates, senior Assist engineers, and different colleagues as and when mandatory to make sure we offer the perfect resolutions to companions and prospects.
- Present related Data base Articles and paperwork to Clients/Companions and promote self-help choices.
- Actively present Course of enchancment concepts and work with L2/TL/Supervisor to enhance or develop new processes.
- In a position to full 8 productive hours on the Chat platform. 9 hours login.
- In a position to suppose logically and have a problem-solving perspective. Should perceive Buyer/Companion urgency with their subject/ scenario.
- ought to be a quick typist, function anticipated to deal with buyer queries by means of Chat providers
What you’ll convey
- Bachelor’s diploma or technical diploma in Pc Science, Digital Engineering, Pc Engineering, or associated discipline most well-liked.
- 2-3 years of labor expertise in Troubleshooting community points with instruments like tcpdump and Wireshark
- Troubleshooting SQLite queries
- Working with bash, together with scripting
- Troubleshooting Linux, together with command-line interface (CLI) interactions
- Data/ expertise within the IT discipline, together with expertise as a Programs/Community Administrator, or a technical help function supporting Programs/Community directors
- Data/Expertise with safety merchandise, equivalent to Firewalls, IPSec, IDS/IPS, Anti -Spam, Anti-Virus, Net Safety proxies, E mail Safety filters, VPNs
- Data/ SQLite/Postgres
- Data/ Expertise with routing protocols: RIP, OSPF, and BGP
- Wonderful communication and writing abilities in English.
- Safety+, and certainly one of CompTIA Community+, Cisco Licensed Community Affiliate, Cisco Licensed Community Skilled certification is most well-liked.
- Microsoft Licensed Azure Safety Engineer, AWS Licensed Cloud Practitioner certification can be an added benefit.
- Needs to be good in Typing key phrases
What’s Nice About Sophos?
· Our individuals – we innovate and create, all of that are accompanied by an ideal sense of enjoyable and staff spirit
· Worker-led variety and inclusion networks that construct group and supply schooling and advocacy
· Annual charity and fundraising initiatives and volunteer days for workers to help native communities
· World worker sustainability initiatives to scale back our environmental footprint
· World health and trivia competitions to maintain our our bodies and minds sharp
· World wellbeing days for workers to calm down and recharge
· Month-to-month wellbeing webinars and coaching to help worker well being and wellbeing
Our Dedication To You
We’re pleased with the various and inclusive atmosphere we now have at Sophos, and we’re dedicated to making sure equality of alternative. We imagine that variety, mixed with excellence, builds a greater Sophos, so we encourage candidates that may contribute to the range of our staff. All candidates can be handled in a good and equal method and in accordance with the regulation no matter gender, intercourse, gender reassignment, marital standing, race, faith or perception, coloration, age, army veteran standing, incapacity, being pregnant, maternity or sexual orientation. We wish to provide you with each alternative to point out us your greatest self, so if there are any changes we might make to the recruitment and choice course of to help you, please tell us.
In case you select to discover a chance, and subsequently share your CV or different private particulars with Sophos, these particulars can be held by Sophos for 12 months in accordance with our Privateness Coverage and utilized by our recruitment staff to contact you concerning this or different related alternatives at Sophos. If you need Sophos to delete or replace your particulars at any time, please observe the steps set out within the Privateness Coverage describing your particular person rights. When you have any questions on Sophos’ information safety practices, please contact [email protected].
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