Technical Support Specialist I – WUSM ITSS

Scheduled Hours
40

Place Abstract
Underneath reasonable supervision, supplies assist of desktop laptop programs and different technology-based programs for College workers, college and college students. Desktop assist supplies technical assist for laptop working programs, software program, {hardware} and networking. This degree requires a broad understanding of all commonplace enterprise workplace applied sciences to successfully assist buyer technical wants. This can be a Tier 1 excessive quantity name heart place.

Job Description

Major Duties and Duties

Desktop Assist

• Offers every day assist for the computing desktop; together with working system, software program set up and upkeep and {hardware}.
• Responds to assigned tickets.
• Evaluates, prioritizes, resolves issues and requests or escalates to applicable assist areas.
• Acts because the front-facing assist liaison for all desktop-related assist points.
• Offers assist documentation for Tier 1.

Service Desk

• Collaborates with larger degree technical areas on planning and situation decision.
• Prioritizes work load to appropriately reply to buyer wants and calls for.
• Acts as a liaison between clients and senior technical workers.

Venture Facilitation

• Completes duties related to tasks or actions that relate to the desktop assist surroundings, resembling system upgrades, system integration and system administration.

Performs different duties as assigned.

Most well-liked {Qualifications}

• Diploma in a subject of examine with desktop assist expertise in an enterprise surroundings.
• Expertise supporting all commonplace workplace productiveness functions and computing platforms in an enterprise surroundings.
• Skill to grasp, be accountable and full assigned duties related to tasks. Comparable to system upgrades, system integration and system administration.
• Robust customer support expertise, together with written and verbal communication expertise.
• Skill to prioritize workload to appropriately reply to buyer wants and calls for.
• Offers assist documentation for Tier 1 assist workers.

Required {Qualifications}

Excessive Faculty plus two years desktop assist in an enterprise surroundings, or equal mixture of schooling and expertise.  

Grade
G09-H

Wage Vary
$22.92 – $35.49 / Hourly

The wage vary displays base salaries paid for positions in a given job grade throughout the College. Particular person charges inside the vary will probably be decided by components together with one’s {qualifications} and efficiency, fairness with others within the division, market charges for positions inside the identical grade and division price range.

Questions

For often requested questions concerning the utility course of, please confer with our Exterior Applicant FAQ .

Lodging

If you’re unable to make use of our on-line utility system and would really like an lodging, please electronic mail [email protected]  or name the devoted lodging inquiry quantity at 314-935-1149 and depart a voicemail with the character of your request.

Pre-Employment Screening
All exterior candidates receiving a proposal for employment will probably be required to undergo pre-employment screening for this place. The screenings will embrace prison background verify and, as relevant for the place, different background checks, drug display, an employment and schooling or licensure/certification verification, bodily examination, sure vaccinations and/or governmental registry checks. All presents are contingent upon profitable completion of required screening.

Advantages Assertion

Private

• As much as 22 days of trip, 10 acknowledged holidays, and sick time.

• Aggressive medical health insurance packages with precedence appointments and decrease copays/coinsurance.

• Wish to Dwell Close to Your Work and/or enhance your commute? Benefit from our free Metro transit U-Move for eligible workers. We additionally supply a forgivable dwelling mortgage of as much as $12,500 for closing prices and a down fee for properties in eligible neighborhoods.

• WashU supplies eligible workers with an outlined contribution (403(b)) Retirement Financial savings Plan, which mixes worker contributions and college contributions beginning at 7%.

Wellness

• Wellness challenges, annual well being screenings, psychological well being sources, mindfulness applications and programs, worker help program (EAP), monetary sources, entry to dietitians, and extra!

Household

• We provide 4 weeks of caregiver depart to bond along with your new little one. Household care sources are additionally accessible on your continued childcare wants. Want grownup care? We’ve bought you lined.

• WashU covers the price of tuition for you and your loved ones, together with dependent undergraduate-level faculty tuition as much as 100% at WashU and 40% elsewhere after seven years with us.

For insurance policies, detailed advantages, and eligibility, please go to: https://hr.wustl.edu/advantages/

EEO/AA Assertion
Washington College in St. Louis is dedicated to the ideas and practices of equal employment alternative and particularly encourages functions by these from underrepresented teams. It’s the College’s coverage to offer equal alternative and entry to individuals in all job titles with out regard to race, ethnicity, coloration, nationwide origin, age, faith, intercourse, sexual orientation, gender id or expression, incapacity, protected veteran standing, or genetic info.

Variety Assertion
Washington College is devoted to constructing a various group of people who’re dedicated to contributing to an inclusive surroundings – fostering respect for all and welcoming people from numerous backgrounds, experiences and views. People with a dedication to those values are inspired to use.