Technology Analyst I

Job title:

Technology Analyst I

Company

Telus

Job description

DescriptionBe a part of a transformational journey with innovative talent and leading-edge technologies.Our team and what we’ll accomplish togetherYou will be part of a future-friendly national team. One that lives the TELUS values at its core while delivering our latest Pharmacy solutions to business and enterprise customers.Our success is based as much on our team’s dedication and hard work as it is on the innovative Pharmacy products and solutions we offer.We are a growing team with dynamic strengths who share a real passion for solving complex business problems. We are looking for energetic individuals who are detail-oriented, have a positive perspective, and take pride in operational excellence.As a Technology Analyst within our Pharmacy Operations team, you will leverage your technical acumen, creative problem-solving, collaboration and interpersonal skills to take on a broad array of challenges and deliver operational and customer service excellence. As a team member in this exciting and fast-paced environment, the Technology Analyst will work on various projects which take place during the day or at night.Our industry and technologies are constantly changing, so an essential part of being successful in this role involves being able to adapt and thrive in an environment of change. On any given day, you will work closely with various internal and external teams by taking ownership of the projects you are involved in, providing status updates, and reporting to management teams. If you have insatiable curiosity, relentless drive, and limitless optimism, we’ll be excited to have you join us to tackle some of our biggest opportunities and challenges.What you’ll do

• Work as an individual contributor and in a team environment
• Excellent written and verbal communication skills
• Provide status updates and written reports for stakeholders
• Determine correct escalation path and ensure adequate support is provided in a timely manner
• Take ownership of all assigned projects
• Perform daily operational tasks as required
• Accountable for follow-up actions with various teams & clients
• Configuration and installation of TELUS’ Kroll Pharmacy Management System (PMS) on desktop and server systems running
• on Windows platforms (including onsite and remote setups)

QualificationsWhat you bring

• Intermediate to Advanced knowledge of PC & Server hardware, Peripherals, and Networking
• Intermediate to Advanced knowledge of Windows Server & Desktop Operating systems
• Basic to intermediate knowledge of Microsoft SQL
• Be able to work according to a continuously flexible work schedule, including rotating on-call
• Proficient in use of G-suite and Microsoft Office applications
• Ability to travel within local region, as well as occasional out-of-province special projects (within Canada)

Great-to-haves

• Post-secondary technical diploma/certification
• Background and/or past work experience in network, corporate security, and/or systems operations areas will be beneficial
• Experience working with TELUS’ Pharmacy software – Kroll PMS

Salary Range: $52,000-$78,000Performance Bonus or Sales Incentive Plan: 10%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Expected salary

$52000 – 78000 per year

Location

Toronto, ON

Job date

Wed, 12 Jun 2024 06:15:59 GMT

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