Responsibilities

Within delegated authority, the Telecommunications Officer will be responsible for the following duties: • Lead the design, installation, testing, commissioning and decommissioning of various information communication technology (ICT) systems such as the mission-wide network infrastructure, the satellite and microwave infrastructure, the secure radio communication network, alternate and renewable energy as well as the server and telephony platform. • Lead the introduction of new systems while managing legacy systems throughout their lifecycle. • Draft specifications and standards for ICT equipment such as hub routers and switching systems, and creates and maintains documentation, in particular Standard Operating Procedures, Work Instructions, and documentation describing the functioning of the infrastructure, etc. • Provide support for developing technical specifications for equipment procurement; evaluate vendors’ proposals, perform tests, and recommend selection of ICT equipment.

• Establish performance standards for telecommunications equipment and service and recommend corrective measures to improve service quality and operational performance. • Provide planning support for rapid set-up and operation of ICT infrastructure from “scratch” at local and wide area levels, including visiting regions for technical reconnaissance missions. • Provide engineering services for planning, implementing, and maintaining local and wide area telecommunications networks. • Provide emergency communications capabilities supporting staff security, including providing a focal point for interagency emergency field security communications liaison. • Collaborate with FTS HR and Administration in preparing training modules and other training activities in all aspects of communications technology usage. • Prepare and make presentations on ICT networks, systems, and equipment to staff and other UN agencies. • Manage ICT Projects as per the project management standards and Prince2 standards. • Ensure effective coordination with other UN agencies to maximize possibilities of inter-agency collaboration in the field of telecommunications. • Lead, manage and supervise various teams and staff/technicians as required. • Perform other related duties as required.

Competencies

• PROFESSIONALISM: Knowledge of communication equipment with adequate skills for their installation and maintenance. Knowledge of operations of commercial telecommunications services, voice and data communications techniques, radio and satellite communication systems. Ability to analyze telecommunication data and conduct reviews. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors’ language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. • CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

High school diploma or equivalent is required.

Job – Specific Qualification

A technical or vocational certificate in Project Management such Prince2 is desirable A technical or vocational certificate in IT Service Management such as ITIL4 is desirable

Work Experience

A minimum of Ten (10) years’ of progressively responsible professional experience in telecommunications, electronic data transmission, network design and experience in providing ICT operational support services or related field is required. The minimum years of relevant experience is reduced to five (5) Years for candidates who possess a first level university degree Experience leading and managing medium to large Information Telecommunications Technology teams over diverse geographical and remote areas is required Experience in designing, coordinating and delivering training and capacity building activities related to new and innovative technologies in a challenging environment is desirable Experience providing services in Information and Telecommunications Technology Systems or related area in a field operation of the United Nations common system or comparable international organization or in a military operations environment is desirable Experience in carrying out administrative functions, which would include preparation of budget/cost estimates, reporting on budget/programme performance, procurement of goods and services along with contract management, and the recruitment of staff, is desirable

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of French is desirable.