Telephone Sales Representative (Full-Time)

Job title:

Phone Gross sales Consultant (Full-Time)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEW

TELEPHONE SALES REPRESENTATIVE (FULL-TIME & PART-TIME)

The gross sales job of the 12 months is now hiring! We’re in search of full-time and part-time phone gross sales brokers to help varied outbound tasks. When you imagine you may have a constructive and persuasive persona and have the drive to succeed, that is the profession for you! With our industry-leading coaching program, you’re certain to thrive and develop.

This place gives a aggressive base wage and profitable gross sales commissions and contest incentives.

To be thought of for this place, you could full a full software on our firm careers web page, together with screening questions and a quick pre-employment check.

…

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This function requires you to work together with lots of of consumers every week throughout the nation to resolve help points, promote new services and products, and guarantee a best-in-class buyer expertise. Along with being the most effective within the enterprise with regards to buyer satisfaction, you will want to be a assured, totally engaged workforce participant who is devoted to bringing a constructive and enthusiastic outlook to work every day.

Important Duties

• Deal with inbound and outbound contacts in a courteous, well timed, {and professional} method
• Make the most of information base and coaching to precisely reply buyer questions and promote acceptable services and products
• Take heed to clients, perceive their wants, and resolve buyer points
• Analysis programs to seek out lacking info; coordinate with different departments to resolve points as relevant
• Make the most of programs and know-how to finish account administration duties
• Precisely doc and course of buyer orders in acceptable programs
• Observe all required scripts, insurance policies, and procedures
• Adjust to necessities surrounding confidential info and private info
• Escalate buyer points to the suitable workers and managerial for decision as wanted
• Attend conferences and coaching and evaluation all new coaching materials to remain up-to-date on modifications to program information, programs, and processes
• Adhere to all attendance and work schedule necessities

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

We offer all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. This place depends on constructing relationships and turning the information you achieve in coaching into buyer wins. Excellent candidates for this place are extremely motivated, energetic, and devoted.

{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication abilities
• The power to sort swiftly and precisely (20+ phrases a minute)
• Primary information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the flexibility to keep up common attendance and punctuality
• The power to judge, troubleshoot, and follow-up on buyer points
• A flair for battle decision, problem-solving, and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capability to multi-task, keep targeted, and self-manage
• Robust workforce orientation and buyer focus
• The power to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Wonderful interpersonal abilities and the flexibility to construct relationships together with your workforce and clients

Most popular (Not Required)

• One (1) 12 months of expertise in customer support, technical help, inside gross sales, back-office, chat, or administrative help in a contact heart surroundings
• State or Federal work expertise

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We imagine that tough work ought to repay, so we make it possible for our compensation and whole rewards are aggressive. Normal beginning compensation is commensurate with expertise.

Workers earn paid time without work in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our workforce members take pleasure in and embody financial incentive and prizes akin to computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our customary group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Common Raises
• Development Alternative
• Enjoyable, Partaking Work Setting
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in an expert workplace surroundings. Whereas performing the duties of this job, the worker might be largely sedentary and might be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker might be usually required to function a pc and different workplace gear, together with a telephone, copier, and printer. The worker could often be required to maneuver in regards to the workplace to perform duties; attain in any path; elevate or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert power as much as forty (40) kilos.

CONDITIONS OF EMPLOYMENT

• Have to be licensed to work of their nation of residence (The US or Canada)
• Have to be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job gives are contingent on background/safety investigation outcomes
• Have to be keen to undergo drug screening.

REGARDING COVID-19

As an employer supporting essential Federal, State, Provincial, and Business shoppers, we’ve taken steps to make sure that we stay operational whereas taking each precaution doable to forestall the unfold of COVID-19 and preserve our staff secure.

Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff aren’t at their workstation.

For extra info on MCI’s response to COVID-19 please go to .

REASONABLE ACCOMMODATION

In keeping with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply cheap lodging when requested by a professional applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage concerning requests for cheap lodging applies to all facets of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Assets, .

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our staff, our firm, our clients, and our neighborhood. All facets of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place staff are handled with dignity and respect. All staff share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work surroundings.

MCI doesn’t discriminate towards any worker or applicant on the premise of age, ancestry, coloration, household or medical care depart, gender identification or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, rules, and ordinances. MCI will think about for employment certified candidates with felony histories in a way per native and federal necessities.

MCI won’t tolerate discrimination or harassment based mostly on any of those traits. We adhere to those rules in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply cheap lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.

ABOUT US

MCI ( ) helps clients tackle their CX and DX challenges in another way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, workers augmentation, , buyer providers, and IT Companies wants by offering basic and specialised internet hosting, software program, workers, and providers.

In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Listing of Quickest-Rising Corporations 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization by means of digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Companies, and Know-how Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to supply potential candidates with a basic overview of the function. It isn’t an all-inclusive record of the duties, duties, abilities, and {qualifications} required for the job. You could be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partly based mostly upon your efficiency of the duties listed on this job description.

The employer has the suitable to revise this job description at any time. This job description will not be a contract for employment, and both you or the employer could terminate employment at any time, for any motive.

Anticipated wage

Location

Sydney, NS

Job date

Solar, 14 Jan 2024 03:07:01 GMT

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