TELUS International -
Full job description
Be a part of an organization that appreciates your power, drive and enthusiasm simply as a lot as your abilities. Nearly all of our administrators and managers began their careers as frontline group members. And sure, we provide aggressive salaries and advantages. However even higher – it’s our caring tradition that defines who we’re and why you’ll wish to turn into a part of our household. TELUS Worldwide, Inc operates in 24 totally different nations, together with the US, with over 70,000 group members.
Location of Work:
Word: This place is a completely distant, short-term place. The period of this short-term task is unknown at the moment and the task may finish with out prior discover and at any time limit. All candidates should meet the work-from-home necessities outlined on this job description and have the ability to decide to the short-term phrases of this place.
This place requires candidates to be positioned in any metropolis inside the following areas;
- Canada: Alberta, British Columbia, or Ontario
The short-term Consumer Companies Consultant (CSR) place is answerable for guaranteeing nice and seamless shopper experiences through inbound calls, and if relevant, chat and electronic mail the place they are going to present product and repair assist to prospects.
CSRs will discover ways to totally conduct analysis so as to have the ability to determine the perfect plan of action in resolving all buyer inquiries together with however not restricted to advantages being supplied to them by their employer and aiding these contributors with enrolling in these employer advantages.
CSRs symbolize and shield the model, guaranteeing every Buyer connection is skilled and correct. They supply wonderful customer support by way of energetic listening and intention to resolve points on the primary interplay by being proactive, affected person, empathetic, and understanding.
- Reply incoming calls from members to resolve points, reply product inquiries and program questions, deal with complaints, troubleshoot issues and supply info that demonstrates information of services and products offered by the shopper, inclusive of profit plan choices.
- Make the most of judgment and obtainable sources with the intention to supply affordable options and options that keep inside firm pointers and handle danger publicity
- Tactically assist member relationship by offering additional insights into particular choices because it pertains to the shopper product and companies
- Full after name assist features which embody the processing of varieties and functions, name disposition and determination studies/logs in addition to required clerical processes and interfacing with different departments
- Determine buyer traits and escalate to the suitable channels per shopper and firm insurance policies
- Present one-call resolutions to buyer conditions within the try to forestall repeat calls
- Ship the model promise on daily basis
Required Expertise, Expertise & Competencies:
- 2+ years of interactive customer support expertise offering buyer problem decision
- Fluent in English (learn, write and communicate) and if required for bilingual roles, fluent in each English and French
- Robust pc navigation abilities with the flexibility to make use of a number of platforms concurrently
- Minimal typing velocity of 30 WPM with wonderful spelling and grammar
- Very customer support centered, in a position to work together with prospects in a pleasant and well mannered method
- Keen about customer support and being an advocate for our prospects, showcasing empathy and understanding of traumatic conditions
- Robust capacity to investigate knowledge, make troublesome selections, and clear up advanced issues
- Robust essential considering abilities with the flexibility to ask investigative questions and conduct additional analysis when warranted
- An efficient group participant who also can work independently
- Snug working in a fast-paced atmosphere and in a position to adapt to alter effectively
- Confirmed capacity to cope with issues and clear up them successfully
- Glorious written and spoken communication abilities
- Sturdy multi-tasking abilities (e.g., in a position to log calls, navigate a number of programs and work together with the client concurrently)
- Skilled cellphone demeanor
- Flexibility to work a 40 hr work week throughout any day/any shift as wanted inside the program’s hours of operation: Monday – Friday 8:00 am to 10:00 pm EST / 7:00 am to 9:00 pm CST / 5:00 am to 7:00 pm PST which might additionally embody coaching timeframes (all hours are topic to alter primarily based on enterprise wants). Please word that Saturday and Sunday shifts could also be added primarily based on enterprise wants and quantity.
- Highschool diploma or equal
Most popular Expertise, Expertise & Competencies:
- Associates Diploma or increased schooling
- Earlier distant work expertise
- Earlier name middle, medical insurance, and/or advantages expertise
- Devoted, non-public house workspace freed from distractions and interruptions
- Established house web connectivity; minimal web obtain velocity of 15 mbps add velocity of 10 mbps
- Perceive personal community atmosphere at house
- Capability to troubleshoot personal gadgets & connectivity
TELUS acknowledges and embraces the significance of values in our ever-changing office. To achieve success, all candidates should reveal behaviors which might be reflective of our values:
- We passionately put our prospects and communities first
- We embrace modifications and innovate courageously
- We develop collectively by way of spirited teamwork
At TELUS, we’re dedicated to range and equitable entry to employment alternatives primarily based on capacity.
Job Varieties: Full-time, Mounted time period contract
Wage: $41,008.50 per yr
- Earn a living from home
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as wanted
Work Location: Distant
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