Tester/Advisor in Baltimore, Maryland

Description/Job Summary

General Summary:

Under the supervision of the Director of Adult Basic Education and Literacy Services, the Tester/Advisor is responsible for the daily testing and advising of students entering the Adult

Basic Education program of the Workforce Development and Continuing Education. The Tester/Advisor is responsible for signing in examinees, administering test instructions, and

ensuring the integrity of the exam by proctoring appropriate examination (TABE Online/Paper, or CASA Online/Paper). Responsible for ensuring the security of the testing center by

opening and closing the center prior to and after exams.

Check for appropriate identification and test registration paperwork. Responsible for setting up the appropriate test packages on the computers or paper/pencil in the testing center.

Monitor students during testing. Navigate TABE/CASA Online to: create student tests, assign appropriate student tests to instructors, and distribute test reports. Enter and retrieve

student information in the computer. Record exam results in the College’s database and input data in the student files within designated timeframe. Communicate testing needs and

issues as needed. Provide counseling and required information about test results. Travel to various locations to provide testing. Perform other duties as assigned by the Director of

Adult Education.

Responsibilities/Duties

Essential Job Functions:

Scope of Responsibility:

Knows the formal and informal departmental goals, standards, policies, and procedures as it relates to student testing and advising for the division and the college at large.

Decision Making:

On a regular basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people and quality of services within the

functional area.

Communication:

Exchanges non-routine information using tact and persuasion as appropriate. Require good oral and written communication skills.

Physical Requirements:

Sitting in normal seated position for extended periods at the computer.

Reaching by extending hand(s) or arms in any direction.

Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.

Ability to see within normal parameters.

Ability to hear within normal range.

Required Qualifications

Education:

Required: Associate degree

Minimum Experience:

One to 3 years of professional work experience in a customer service setting, Strong organizational skills with attention and a keen eye for details. Must have excellent verbal and

written communication skills and the ability to interact effectively with diverse populations. Must have email skills and be familiar with Outlook.

Certification:

Required: Candidate is expected to take and pass a computer-based TABE & CASA certification exam within the first 30 days of employment.

Preferred Qualifications

Preferred Experience:

Experience in a higher education setting and knowledge of state policies and practices, Knowledge of TABE and CASAS assessment tool and certificated to administer both

assessments, Intermediate computer skills (e.g., Microsoft products)