Ticket Seller (Casual)

Job title:

Ticket Seller (Casual)

Company

The Banff Centre

Job description

Ticket Seller (Casual)aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.The OpportunityAudience Services at Banff Centre is looking for casual Ticket Sellers to work in the Box Office and support the team in providing exceptional customer service to our patrons, guests, visitors, and participants.Roles and ResponsibilitiesReporting to the Supervisor, Audience Sales and Services, below are some key accountabilities:

• Being knowledgeable about specific details of all events, as well as Box Office practices and procedures.
• Assisting the Supervisor, Audience Sales and Services with event management, which includes special/complimentary ticket requests.
• Utilizing a computerized ticketing system for daily ticketing and sales reports.
• Executing accurate in-person sales, mail orders, phone orders, online orders, group and series sales, and adhering to procedures for reservations, exchanges and refunds, and the complimentary ticket policy for each event.
• Ensuring accurate and timely information flow to the public.

Qualifications and Educational Requirements

• Front line customer service experience
• Proficient with Microsoft Office suite of products, especially Word, Excel, and Outlook
• Experience working in a computerized office environment
• Strong attention to detail
• Customer-centric approach
• Strong listening skills and a clear and effective communicator
• Ability to problem solve responsibility and within the guidelines and policies of the department
• Ability to calmly and tactfully provide service within tight timelines and to patrons who may be demanding or uncooperative

Special Requirements

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.

Employment Terms and Benefits

• In accordance with CUPE 4318, this is a unionized, casual support staff position, working up to 35 hours per month on an on-call basis.
• This position pays $16.64 per hour.
• To be considered, you must live in the Bow Valley. This position is not eligible for staff housing.

Application Process

• We are accepting applications for the Ticket Seller (Casual) position until a suitable candidate is found.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Expected salary

$16.64 per hour

Location

Banff, AB

Job date

Sat, 29 Jun 2024 04:59:41 GMT

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