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We’d love to listen to from you for those who’re enthusiastic and educated about spreadsheets, each Google Sheets and Excel, have a knack for fixing riddles, love serving to folks, and have an curiosity in private and small enterprise funds.
As a Tiller Buyer Success Specialist you are on the frontlines interacting with our clients and serving to them troubleshoot points starting from a financial institution information connection gone unhealthy to an N/A error in cell B12 on the Basis Template. You’ll even be accountable for serving to educate clients on the product, answering fundamental questions like find out how to kind a big information set in a spreadsheet or sharing concepts and content material for a way they’ll customise their spreadsheets to finest meet their particular cash administration wants.
For many clients, you’ll be one of many solely folks at Tiller they get to know. By becoming a member of the group, you’ll be instrumental in rising our sturdy repute for a responsive and pleasant buyer expertise that may finally empower clients to take cost of their funds and personal their future.
ABOUT YOU:
- You had been born an issue solver and you’re keen on serving to folks.
- You’re out there Thursday by means of Monday for at least a 4 hour shift, together with Saturday and Sunday.
- You’ve gotten a working data of Google Sheets & Microsoft Excel.
- You’re so keen about diving into merchandise that after all you’ll learn each assist middle article.
- You’ve gotten 1+ years of buyer assist expertise or a background that makes you an ideal match.
- Up-to-date LinkedIn profile with present and prior work historical past.
BONUS POINTS FOR
- Background in or ardour for private funds or small enterprise funds.
IN YOUR ROLE YOU WILL:
- Achieve a deep understanding of the inside workings of Tiller and our product.
- Spend most hours of your workday in Intercom, our assist messaging software, or Discourse, our neighborhood discussion board, responding to buyer and neighborhood inquiries.
- Help in evolving the shopper success program at Tiller.
A FEW EMPLOYEE PERKS:
- Work from wherever
- Superior, supportive colleagues who know find out how to have a very good snigger collectively
- A brand new Mac that can assist you do your finest work.
Tiller is an equal alternative employer. All certified candidates will obtain consideration for employment with out regard to race, shade, faith, intercourse, sexual orientation, gender id, gender expression, nationwide origin, age, protected veteran or disabled standing, or genetic data.
POSITION DETAILS
- Half time or full time hours out there
- Medical insurance and PTO advantages eligible after full time for 30 days
- Pay beginning at $17 per hour. Upon efficiently finishing coaching milestones and based mostly on efficiency critiques compensation will likely be within the $20 to $23 per hour vary, normally inside the first 6-12 months.
- That is an hourly place with direct deposit paychecks twice monthly.
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