Trade Processing Analyst 2 in Pulau Pinang, Malaysia

At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we’ve been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world’s toughest challenges.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as Trade Processing Analyst 2 (Internal Job Title: Cash and Trade Proc Analyst2 – C10) based in Penang. , Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to research, conduct analyses, and resolve issues.

Responsibilities:

• Create customized transaction services reports based on data analysis

• Monitor and research errors to ensure adherence to audit and control policies

• Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis

• Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors

• Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Trade operations team interacts with others business unites in accomplishing objectives

• Assist with providing informal guidance or on-the-job-training to new team members as required

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Bachelor’s/University degree or equivalent experience, preferably a recognized tertiary qualification in Banking, Business, Finance, Economics, Accounting or Management

• About 2-4 year experience in Customer Service, preferably in Trade.

• Exposure to Client interaction and should have a flair for customer service intelligence.

• Good communication and interpersonal skill. Consistently demonstrates clear and concise written and verbal communication skills.

• Excellent communication skills in English (Read, Write & Speak) is mandatory and proficiency in Mandarin/Cantonese language will be an added advantage.

• Knowledge of guidelines governing Letters of Credit & other Trade products.

• Excellent problem solving & analytical skills.

• Proficient in Microsoft Office Applications.

Education:

Bachelor’s/University degree or equivalent experience, preferably a recognized tertiary qualification in Banking, Business, Finance, Economics, Accounting or Management

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations – Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.