Trainer II – BOG in Bogota, Colombia

Job Title:

Trainer II – BOG

Job Description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Essential Functions/Core Responsibilities

  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment

  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities

  • Accountable for achieving individual training performance metrics

  • Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)

  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations

  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients

  • May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids

  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation

  • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis

  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Candidate Profile

  • Bachelor’s Degree in related field from a four-year college or university with two to four years of relevant experience preferred

  • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)

  • Strong communication skills, both written and verbal

  • Proficient in Microsoft Office

  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable

  • Self-starter, sense of urgency, and works well under pressure

  • Strong attention to detail

  • Sense of professionalism and ability to develop good relationships

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

Analyzes possible solutions using standard procedures and principles

Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

Receives a moderate level of guidance and direction

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

COL Bogota – Mallplaza – Avenida Calle 19 # 28 – 80

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)








Apply Now

To help us track our recruitment effort, please indicate in your cover/motivation letter where (globalvacancies.org) you saw this job posting.

Share
Published by

Recent Posts

Teacher of Computer Science

Job title: Teacher of Computer Science Company University Schools Trust Job description Starting September 2025St…

7 minutes ago

Lecturer / Assistant Professor – Academic General Internist

Job title: Lecturer / Assistant Professor - Academic General Internist Company University of Toronto Job…

23 minutes ago

Primary Teaching Assistant

Job title: Primary Teaching Assistant Company Academic Appointments Job description 1258046121RA0We are working with a…

32 minutes ago

Systems Engineer / Architect

Job title: Systems Engineer / Architect Company Qualcomm Job description Company: Qualcomm Technologies International LtdJob…

56 minutes ago

Financial Assistant

Job title: Financial Assistant Company University of Toronto Job description Date Posted: 12/12/2024 Req ID:…

57 minutes ago

Postdoctoral Research Associate in Organic Chemistry

Job title: Postdoctoral Research Associate in Organic Chemistry Company University of Oxford Job description About…

1 hour ago
If you dont see Apply Link. Please use non-Amp version