Translation Specialist, Customer Service, Customer Experience Program (CXP) Translation Team

DESCRIPTION

Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing).

Our team is looking for a talented language Translation Specialist who will be part of a global team whose innovations and strategies will influence what we build and how we surface information to solve customers’ issues globally.

A successful candidate must have a strong command of both the Japanese and English languages, demonstrate a commitment to ongoing language learning, and possess excellent attention to detail and communication skills. The candidate has earned the trust of stakeholders and exhibited a track record of significant responsibilities throughout their career.

BASIC QUALIFICATIONS

• Proficient Japanese level (N1 of Japanese Language Proficiency Test is preferred)
• Business level English skills especially reading and writing (TOEIC 950 or above is preferred)
• High School Diploma or Equivalent
• 1+ years of translation work experience
• Proven track record of delivery of targeted results by working both independently and collaboratively with global teams as appropriate

PREFERRED QUALIFICATIONS

• Bachelor’s degree
• Excellent oral and written communication skills as well as ability to pay attention to detail
• Strong organizational skills
• Excited about working in a diverse group and contributing to an inclusive culture

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