Travel Administrator

Location: Office-based, Beirut, Lebanon

Reporting to: Lebanon Support Services Manager

Role type: Full-time, 1-year fixed-term contract with the potential for renewal.

Closing date: 13 August 2024

Start date: To be confirmed, contingent on successful award of project funding

ABOUT ARK:

ARK is a social enterprise, empowering local communities through the provision of agile and sustainable interventions to create greater stability, opportunity, and hope for the future.

We believe that strong, resilient communities are the foundation of local, national, regional and international development and stability – and ultimately a safer, peaceful and more prosperous world. At ARK, we have delivered research and programmatic interventions validating this approach in over twenty countries since 2008. As a social enterprise we work in partnership with communities, our donors, and other implementers to build local capacities, generate opportunity and bring about sustainable change.

Learn more about our impact here: https://www.ark.international/impact

PURPOSE OF THE ROLE

As a Travel Administrator, you’ll support project implementation by providing travel booking support for all project personnel flying in and out of Lebanon. This includes making flight and hotel bookings by liaising with project management regarding consultants’ mobilisation, demobilisation, and regular rotational leave travel requirements.

KEY RESPONSIBILITIES

• Making flight and hotel bookings for project consultants
• Liaise with project team with consultants’ mobilisation, demobilisation, and regular rotational leave travel requirements.
• Utilising the company online travel booking system.
• Out of hours support for emergency travel bookings and responding to urgent travel inquiries.
• Maintain accurate records of all project travel user profiles, liaising with the travel agent on required changes.
• Escalate and resolve issues with travel agent relationship manager as required.
• Compile travel supporting documents for audit purposes.
• Reconciliation of travel agent bi-monthly Statement of Account (SOA).
• Utilise existing and negotiate new ARK corporate rate agreements with hotels in Lebanon. Project event organisation, including venue bookings.
• Provide induction and/or ad hoc travel training for project staff.

Requirements

SKILLS, KNOWLEDGE AND EXPERIENCE:

• Fluency in Arabic and English
• Computer literacy in Microsoft Office programs (Word, Excel and Outlook).
• Prior experience working in a similar role leading on travel bookings
• Exceptional attention to detail with excellent organisational skills and ability to work independently.
• Ability to work under pressure adhering to tight travel booking deadlines.
• Ability to set priorities, organise time efficiently and work independently on several tasks simultaneously.
• Experience working with sensitive information, with the ability to maintain highest level of confidentiality.

Benefits

Why join ARK?

• Impactful Work: Your expertise will directly impact the lives of those in need.
• Global Reach: Collaborate with international experts and local stakeholders.
• Innovation: Engage in pioneering solutions for sustainable change.

Our People

Our team covers a diverse range of professional backgrounds, from diplomacy, humanitarian, development and the military, to the UN, civil society groups, multilateral organisations, journalism and the private sector.

An ARK Person Is:

Smart: We think deeply about things. We’re proud of our institutional knowledge and our grounding in rigorous research, which we use to make informed decisions.

Humble: Our work leaves little room for pride or arrogance. Our operating environment is constantly evolving, and we recognise out limitations. We believe in and rely on the education and experiences of others while remaining quick to read, invite feedback, and ask sensible questions.

Accountable: Each of us want ARK, its partners, and beneficiaries to succeed. This means taking initiative, assuming ownership when necessary and never giving up on our beneficiaries. We are committed and accountable, to both our donors and the communities we serve.

Collegiate: We know we are stronger together and that every contribution counts. We trust each other and always support each other.

Outspoken: We tackle diverse challenges and we always want to find the best solution to a problem. We aren’t afraid to share our opinions and we want to hear those of others too.

ARK Group is an equal opportunity employer. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. ARK Group does not discriminate on the basis of ability, age, gender identity or expression, national origin, race and ethnicity, religious beliefs or sexual orientation. We welcome all kinds of diversity. ARK Group places human dignity at the centre of its development and stabilisation work and is this committed to the protection from sexual exploitation and abuse of children and adults. All ARK Group employees and related personnel are expected to share this commitment and only those who also uphold these values will be recruited as part of our team. This vacancy is therefore subject to a range of due diligence checks.