Triage and Support Officer – Remote

Thrive Tribe -

Full job description

Be part of us on our journey to empower over one million individuals to vary their behaviours and thrive!

At Thrive Tribe we ship award-winning wholesome way of life and wellbeing programmes that make individuals happier and more healthy! It’s a extremely thrilling time to affix us as we start to ship the Heathier You NHS Diabetes Prevention Programme (NDPP) all through the UK and we’re searching for a workforce of distant Triage and Assist Officers to affix us!

The NDPP programme is designed to assist people to make long run behavioural change with a view to assist halt or reverse the development of Sort 2 Diabetes over a nine-month interval. As Triage and Assist Officer, you may be the primary level of contact for our purchasers, creating a wonderful and protected expertise for them.

Like all roles at Thrive Tribe, you’ll be able to count on your time at work to be enjoyable, different and difficult. We don’t like to stay to a agency JD as we all know from expertise that issues change all through the lifetime of a job and it provides our individuals the prospect to play to their strengths

A typical day as a Triage and Assist Officer may embrace:
Delivering distinctive customer support while managing consumer referrals over the cellphone and electronically

Inputting all consumer referral particulars into our database precisely

Motivating purchasers to attain their well being outcomes, making certain that every one screening is carried out to the very best requirements in accordance with NHS Code of Follow

Working collaboratively with the remainder of our Nationwide Diabetes Prevention Programme (NDPP) workforce in addition to our accomplice organisations to create referral routes and assist meet targets

Figuring out and sustaining your personal coaching wants, together with submitting your annual CPD portfolio and evidencing skilled improvement in keeping with our CPD coverage

Working with colleagues throughout all of our Thrive Tribe providers to contribute to new tasks and repair developments – we’re at all times trying to share data and sources!

Making certain due consideration is given to Info Governance and Medical Governance laws, necessities and steerage

Serving to us preserve the ethos of Thrive Tribe by driving our organisational tradition ahead throughout our providers and utilizing each alternative to embed our values!

About you…

Greater than something, we’re searching for a workforce participant who places their coronary heart in to their work. We’ve received some core values that run via every little thing we do, and we’d like it in the event that they resonate with you too!

Be the change

You want serving to individuals. You’ll be working with those that need assistance probably the most, empowering them to make constructive adjustments to thrive.

Be efficient

You’re affected person and may adapt underneath strain. At all times glad to find time for different individuals. And have an important perspective.

Be glad

You recognise the facility of a smile. You worth a enjoyable, supportive office and need to come to work raring to go (try our ranking on Glassdoor).

Achieve success

You might be motivated and pushed. Completely satisfied working solo or as a part of a workforce, you like assembly targets. And shall be given alternatives to contribute and develop your profession.

Be big-hearted

You need to make a distinction. Working with a like-minded workforce of optimistic individuals, we wish the identical factor to do significant work and alter lives.

We’re searching for somebody with wonderful customer support and communication expertise. An empathetic and caring a nature is a should, and when you’ve received expertise of supporting purchasers to make wholesome life decisions even higher! Nonetheless, we rent primarily based on perspective over conventional expertise and expertise so when you really feel you’re proper for the job we might love to listen to from you.


Each individual makes Thrive Tribe the unbelievable place it’s to work and play collectively, we’re unstoppable. Inside our buzzing surroundings our gifted individuals work exhausting however we guarantee plenty of enjoyable is thrown in too! We give you;

Common workforce occasions and actions, together with ThriveFest and our annual Problem Weekend (for many who need to put their health to the take a look at!)

Versatile working – we’re severe about life/work steadiness

Tailor-made well being and wellbeing assist equivalent to entry to life teaching

Rewards portal providing reductions on retailers, eating places, and days out

Enhanced parental depart

23 days vacation, growing yearly as much as a most of 29 days (plus Financial institution Holidays!)

And final however not least, a day on us to reside by our values!

Contract: We now have a lot of Everlasting positions accessible, and would think about each Full Time and Half Time choices. Please point out in your utility what number of hours you’ll be able to work per week.

Wage: Beginning at £20,500 (rising via annual increments to £23,500), pro-rata for Half Time positions.

Closing Date: The time limit for functions is Monday ninth October 2023, we reserve the precise to shut the chance early ought to we obtain sufficient high quality candidates.

Candidates shall be contacted to stipulate the subsequent levels of the method. Interviews are more likely to happen in mid-October.

To use: Please connect your CV and a overlaying letter outlining why you’re proper for the place.

Location: These are totally distant, home-based positions. All gear required to hold out the position shall be offered.

Please word, the profitable applicant shall be required to have the precise to work within the UK.

Study extra about Thrive Tribe:

Received a query? In case you’d like a casual dialogue please contact us at whats [email protected]

We consider that each individual has the precise to thrive at work, which is why we’re dedicated to equal employment alternative and won’t discriminate. Do you have to require any particular lodging within the recruitment course of please tell us in your utility .

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