Trifecta Retail VenturesTop 100Customer Happiness Advocate (Remote – Canada)Aug 30Full-Time/North America Only

  • Contract
  • Anywhere
  • Posted 5 days ago

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), SBT (UTC +11), AST (UTC -4), NST (UTC -3:30), JST (UTC +9), CST (UTC +8), WIB (UTC +7), BST (UTC +6), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10)

Are you trying to be a part of a excessive progress tech firm? Are you keen about individuals? Then we’re in search of you!
We’re a small crew with an enormous enterprise! Our prospects come first, and our Buyer Assist crew is on the forefront!

As a member of this crew, you’d be accountable for answering buyer inquiries by e-mail, chat, and cellphone.

Profitable candidates will start with a two-week distant coaching interval, following which the chance to work remotely is on the market. This can be a 5 day per week place with shifts which may be from Mon-Solar and embrace night work.

We’re in search of extremely motivated individuals, who’re able to unbiased work and might meet set expectations inside deadlines.

  • Adhering to a each day schedule that features a mixture of taking cellphone calls, 4 (4) doable simultaneous chats, and responding to emails.
  • Partaking in human conversations with prospects to determine and resolve points, and supply assist for them to succeed and have enjoyable within the auctions.
  • Guaranteeing prospects obtain one of the best Buyer Service doable by responding to them in actual time with the very best high quality reply and expertise doable. We reside to go above and past for our prospects.
  • Finishing follow-up documentation after every buyer ticket.
  • Provide needs-based options, not pushy gross sales.
  • This isn’t a daily 9-5 job – We’ve 24/7 Buyer Assist so we’re searching for night time owls and weekend warriors alike!
  • Proudly owning your individual improvement by reflection, reviewing previous interactions and making ready to take initiative on alternatives.

    Fashionable pc abilities

  • Should be snug utilizing and multitasking by: G-Suite, presentation software program, communication instruments (Slack and Zoom). Capacity to be taught new software program is an asset.
  • Good to have: expertise with Zendesk, utilizing textual content expander software program, MMO gaming mouse (for productiveness
  • In possession of a piece allow from Canada. Your software won’t be thought-about if you don’t meet this requirement.
  • Superior pc abilities
  • Fluent skilled English proficiency
  • Kind a minimal of fifty phrases per minute (Check your self on-line if not sure!)
  • Wonderful written and spoken communication abilities
  • Capacity to multi-task in a fast-paced atmosphere
  • Willingness to assist our prospects and supply them with a private expertise
  • Artistic downside solver
  • Capacity to repeatedly develop and adapt to a rising crew
  • You maintain your self to excessive moral requirements
  • Proofread your software!
  • The beginning wage for this function is 3475 CAD per thirty days.
  • 4 weeks of paid trip per yr.
  • Residence workplace: we are going to present any upgrades you’ll want to your private home workplace setup
  • A Kindle with limitless finances: any Enterprise E-book is yours to learn!
  • Workforce offsites: we get collectively as a full crew yearly, the final ones have been in Crete and Malta
  • Pizza Fridays: not less than each Friday the thirteenth (However normally extra regularly!) we have now Pizza Events for each our Workforce on the Workplace and Distant! Delivered proper to your door.
  • Presents: we consider in celebrating… it is a part of our Work Onerous / Play Onerous Tradition!
Dwell the place you’ve got dreamed, work the place you are blissful! We’re trying to fill this function instantly, so please apply ASAP!

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