Job Abstract
We’re in search of a extremely motivated and skilled Buyer Service Staff Result in be a part of our staff to drive CSX on our seasonal household digital platform that reaches tens of millions of customers worldwide.
The best candidate can have at the very least 2- 5 years of expertise in main a customer support staff and be fluent in English. Proficiency in French, Spanish, and Italian is a plus. The candidate additionally has expertise with Zendesk and digital household apps, which is a plus.
Tasks
- Handle a distant staff of customer support representatives and make sure that they supply distinctive customer support.
- Develop and implement customer support insurance policies and procedures to make sure excessive buyer satisfaction.
- Monitor and analyze customer support metrics to establish areas for enchancment.
- Practice and coach the customer support staff to enhance their expertise and efficiency.
- Deal with escalated customer support points and make sure that they’re resolved in a well timed and efficient method.
- Collaborate with different departments to enhance the shopper expertise.
- Keep up-to-date data of the corporate’s services and products.
Necessities
- Faculty diploma in a related area
- 2 to five years of expertise in customer support.
- Fluency in English
- Proficiency in French, Spanish or Italian is a plus
- Bonus: Dutch, German, Polish, Czech, Swedish , Norwegian , Finnish , Danish, Portuguese , Romanian , Greek, Hungarian, Slovak, Bulgarian
- Expertise with Zendesk and digital household apps is a plus
- Glorious communication and interpersonal expertise
- Sturdy management and administration expertise
- Capability to work independently and handle a number of duties concurrently
Situations
- Begin date: as quickly as doable
- Finish date : January thirty first, 2025, risk of renewal
- Hours per week:
- From February 1 – June 30 as much as 20 hours per week (primarily based on ticket quantity)
- From July 1 to August 31 as much as 30 hours per week
- From September 1 to January 30 As much as 40 hours per week, with an opportunity for extra time hours and in some instances nights and weekends (primarily based on ticket volumes and staff wants).
- Have to be accessible from Dec twenty first to Dec twenty fifth (no holidays deliberate)
- Location: Distant (should be near Montreal’s Canada time zone)
- Should have nice web pace (will probably be examined in the course of the recruitment course of)
Apply for this position
To assist us monitor our recruitment effort, please point out in your cowl/motivation letter the place (globalvacancies.org) you noticed this job posting.
