UNDP - United Nations Development Programme
Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The United Nations Department of Safety and Security (UNDSS) provides professional safety and security services to enable the activities of the United Nations System. The advertised position is physically located in the Security Guard Force Unit in the UN Common Premises, either in Astana or Almaty cities. The role follows an established 12-hour shift (day/night) to cover a 24-hour post. The individual will perform a variety of tasks to contribute to a safe environment for UN personnel, assets, and operations. The candidates who successfully pass the recruitment will be included into the roster for the position of UN Security Guard and hired based on the vacancy available in a specific duty station.
Duties and Responsibilities
Support in providing safety & security services for the UN in Kazakhstan
- Support full uninterrupted coverage of the safety and security measures implemented to protect UN personnel, assets (including the premises), and operations.
- Support the regularly conduct premises and/or sector patrols to monitor the status of safety & security measures and identify any possible risks to the safety, security, or wellbeing of UN personnel, assets, and operations.
- Ensure that all equipment (including uniforms) issued under individual, or team responsibility is properly maintained, presentable, and in good working condition.
- Immediately respond to any suspected, possible, or actual threats to safety or security, or any other irregularities as per standard operating procedures, instructions, or best judgement. Such a response may include reporting to the Senior Security Guard and other appropriate personnel. Any actions taken should be recorded.
- Receive, record, and appropriately act on any information received via any means that may impact safety or security.
- Participate in related training, drills, and remain up to date with the latest techniques.
- Perform any other duties directed by the UNDSS Security Advisor.
Support access control at the UN Common Premises:
- Be the first point of contact for visitors, which may include requests for information, access, and assistance in routine and emergency situations.
- Monitor and register all visitors and UN personnel access and egress from the UN premises as per standard operating procedures. Maintain awareness of personnel within the premises at any given time.
- Verify the identity of visitors prior to allowing access. Conduct searches of visitors and belongings as appropriate and in accordance with standard operating procedures.
- Handle deliveries and service personnel in accordance with standard operating procedures.
- Operate access and egress points as appropriate (e.g., gates, doors, etc.), as per standard operating procedures.
- Be courteous at all times when interacting with visitors and personnel, including during times of emergency.
- Provide security support for organized events as requested by UNDSS.
Support Safety, Security and Emergency Communication system and response:
- Monitor and ensure the effectiveness of safety and security systems including, but not limited to, alarms, firefighting equipment, CCTV, and communication networks.
- Respond to any alerts or irregularities as per standard operating procedures, appropriate instructions, or good judgement, and record such irregularities and any actions taken.
- Transmit and receive messages by radio, telephone, e-mail and satellite phone as required.
- Ensure that all security equipment under his/her responsibility are in good working condition, arranging prompt repairs/replacement when required.
- Participates in the regular radio checks.
- Remain up to date with the latest technological systems.
- Maintain chronological files for all incoming and outgoing fax, e-mail and radio messages, ensure timely delivery of messages.
- The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Competencies
Achieve Results: Plans and monitors own work, pays attention to details, delivers quality work by deadline;
Think Innovatively: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements;
Learn Continuously: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback;
Adapt with Agility: Adapts to change, constructively handles ambiguity/uncertainty, is flexible;
Act with Determination: Shows drive and motivation, able to deliver calmly in face of adversity, confident;
Engage and Partner: Demonstrates compassion/understanding towards others, forms positive relationships;
Enable Diversity and Inclusion: Appreciate/respect differences, aware of unconscious bias, confront discrimination.
Communications: Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.
Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgence, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns.
Risk Management: Ability to identify and organize action around mitigating and proactively managing risks.
Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgence, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns.
Risk Management: Ability to identify and organize action around mitigating and proactively managing risks.
Security incident management & monitoring: Ability to provide adequate response to security incidents/events.
Required Skills and Experience
Education:
- Secondary education (high school diploma) required.
Experience:
- Minimum two (2) years’ experience in security, safety, or other related discipline.
Applicable law enforcement including security/ police and/ or military services is desirable.
Experience in the use of computers, office software packages (MS Word, Excel, etc.) is desirable.
Previous experience with video surveillance, fire, radios/telecommunication equipment, or other safety systems would be an asset.
Specialized courses in guarding, protection, and/or safety & security systems would be an asset.
Disclaimer
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Scam warning
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