Unsecured Relationship Officer – 9 month secondment in Toronto, Ontario

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What You’ll Be Doing

The Relationship Officer is responsible for managing day-to-day relationship with third party business partners to optimize business results and continually achieve and exceed targeted portfolio performance.

The individual in this role evaluates the effectiveness of assigned business partners’ performance to provide them with comprehensive coaching and development plans, while anticipating and adapting to changes in new market conditions and/or legislations. As part of the Relationship Officer team, the candidate actively shares and champions best practices with the Unsecured Recovery Operations team to promote consistency in benchmarking portfolio and business partner performance, and continually improves departmental practices with the goal to maximize the return on investment.

How You’ll Succeed

• Client focused – Responds to extremely complex and/or sensitive client escalations.

• Problem solving – Sets clear performance expectations, monitor progress and provide business partners with feedback and direction to optimize business results and promote efficiency and timely account resolution.

• Adaptable and Flexible – Supports the achievement of Recovery Operations business objectives and portfolio targets through extensive and effective analysis, interpretation and comprehension of various reports and financial data, to influence Business Partners’ performance, while minimizing financial loss and/or risk to CIBC.

Who You Are

• You are a bold and authentic leader. You represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation and meetings. (E.g. support and audit teams)

• You’re passionate about people. You develop and strengthen strategic relationships with business partners to become a unified front in the recovery process.

• You give meaning to data. You enjoy researching, gathering data, analyzing, leading and/or providing support, as required, on projects to identify operational impacts and recommend solutions to management.

• You embrace and champion change. You leverage networks and improve knowledge of collection, governance, audit and compliance practices to effectively adapt recovery strategies in response to audit findings, changes in market conditions and/or legislations.

• You’re driven by collective success. You participate in departmental, corporate, or national projects as the designated representative and provide subject matter expertise.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what’s possible.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-08-22

Job Location

Toronto-750 Law Ave. W., E4

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Collections Management, Collections Operations, Customer Service, Debt Collection Litigation, Negotiation, People Management, Recovery Services

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities – a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.