VAC28F25 – Service Desk Analyst
Saskatchewan Liquor & Gaming Authority (SLGA)
The Saskatchewan Liquor and Gaming Authority is seeking a permanent full-time Service Desk Analyst to join its Information Technology branch. The SLGA Service Desk is the single point of contact for users regarding all technology incidents, service requests and how-to inquiries. As a result, this position is required to diagnose, assess and identify ways to address users’ information technology problems.This position reports to the Service Desk Team Lead and provides quality support with a high degree of customer service, technical expertise, operational processing support and timeliness. The position acts as a single point of contact for clients to obtain help with technical, application and business-related problems. The Service Desk Analyst clarifies and records the details of incoming problem calls, provides resolution when applicable and escalates complex problems to the next level. The position also monitors the progress of problem calls and ensures the resolution of all calls. On a weekly rotational basis, the Service Desk Analyst facilitates province wide equipment scheduling including preventative maintenance, equipment lifecycle planning, and desktop installations. This position is responsible for a structured equipment deployment and maintenance process that includes ordering, receiving, configuring, deployment, installation, and disposal of computer equipment. Furthermore, the Service Desk Analyst administers the procurement process from a technical perspective and will be the primary contact for vendors.Core Competencies (Job Family – Technical)
Job Duties
Required Technical Qualifications and Knowledge
Working Conditions
Classification: Level 7 ($29.31 – $37.30 per hour)
Benefits: SLGA offers a comprehensive benefit packageSLGA is committed to achieving a representative workforce. We invite all qualified individuals to apply. Women, Aboriginal people, persons with disabilities and visible minorities are encouraged to self-identify.Powered by JazzHR
$29.31 – 37.3 per hour
Saskatchewan
Sat, 06 Jul 2024 04:59:44 GMT
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