Vacancy Announcement: Senior Operations Associate, GS7, Temporary Appointment(364 days), UNICEF, MENA Regional Office #00127703

UNICEF works in a number of the world’s hardest locations, to succeed in the world’s most deprived youngsters. To save lots of their lives. To defend their rights. To assist them fulfill their potential.

Throughout 190 international locations and territories, we work for each youngster, in every single place, on daily basis, to construct a greater world for everybody.

And we by no means hand over.

For each youngster, Help

Since 2011, the Center East and North Africa (MENA) area has undergone a dramatic transformation. What was as soon as a middle-income area, the place UNICEF was implementing largely upstream work, has now turn out to be the area with the best focus of humanitarian wants on this planet with two Degree 3 emergencies (Yemen and Syria) and lots of international locations which can be going through protracted conflicts in addition to civil unrest and/or political transition. The function of MENARO is to help all international locations within the area in a extra deliberate, constant and value-added manner, explicitly allocating the overwhelming majority of programme and cross-cutting workers time and sources to nation workplace technical help and high quality assurance.

How are you going to make a distinction?

Below the supervision and steering of the IPM Administration Specialist the Senior Operations Affiliate, Digital Platforms, is to supply to nation workplace and regional workplace for e-Instruments and UNPP customers in all places, at nation, and regional ranges, guaranteeing that efficient and environment friendly options are supplied to all incidents and queries on e-Instruments and UNPP operations and companies. 

Particular Roles and tasks are highlighted beneath:

1. Well timed and efficient person help is supplied on an ongoing.

• Gives customers with options to recognized incidents, requests or service interruptions; supplies well timed suggestions, standing or progress reviews as per established insurance policies and procedures
• Diagnoses and resolves Service Gateway tickets assigned to the MENA Regional Workplace for motion and retains customers knowledgeable of the standing.
• Escalates well timed Service Gateway tickets and different system points which can’t be addressed regionally to Headquarters and/or GSSC
• Present Headquarters with suggestions acquired from customers, extra updates or requests for system enhancements and efficient decision frequently and through the bi-weekly technical conferences.

2. Efficiency monitoring and evaluation are recurrently performed for service enchancment.

• Gives detailed metrics periodically on person help queries, and analyses them to evaluate efficiency gaps and defective areas within the platforms inflicting points for enchancment within the service supplied to customers.
• Overview the utilization of digital methods by nation places of work and put together analytical reviews.
• Carry out high quality assurance of information and different data within the system towards UNICEF benchmarks

3. Information analytics and Energy BI are recurrently performed to help risk-based decision-making.

• Help the identification of high-risk companions and danger indicators, assortment of information from high-risk companions, formulation and presentation of information evaluation in line with danger indicators.  
• Help information evaluation of programme monitoring information together with discipline monitoring reviews and partnership dice.
• Formulate automated reviews and dashboards utilizing Energy BI and one other reporting software.

    4. Documentation and coaching of the digital platform’s processes and procedures is supplied to take care of inner         information continuity and competency.

• Paperwork and updates key ideas and FAQs relating to the efficient use of the methods for eventual distribution to customers. Gives help within the coaching, improvement and distribution of person directions and different associated supplies.
• Ensures Technical Help processes and procedures, with explicit emphasis on enterprise processes, are nicely documented and stored updated.
• Identifies and reviews customers’ (inner/exterior) coaching wants primarily based on requests/incidents/gaps recognized and recurrently conducts coaching periods.
• Classifies and maintains key paperwork in a central and shared repository.

5. Assignments of extra duties and tasks are successfully carried out.

• Performs any extra assignments as requested by the supervisor.

 To qualify as an advocate for each youngster you should have…

• Training: Completion of Secondary schooling is required, supplemented with formal coaching on the college stage in Laptop Science, software program improvement, data expertise, Data Methods, data administration, and information analytics with seven years {of professional} expertise in data expertise, requiring systematic strategies of troubleshooting and downside fixing.
• Expertise: A minimal of 7 years of sensible work expertise in data expertise, requiring systematic strategies of troubleshooting and downside fixing is required. Alternatively, a bachelor’s diploma from a acknowledged educational establishment in a discipline related to the place is accepted, with a requirement of 4 years of expertise. Furthermore, candidates holding a grasp’s diploma from a acknowledged educational establishment in a discipline related to the place are eligible with a further two years of expertise. Superior information of database fundamentals similar to multidimensional database, relational database, energy BI and information analytics. Capacity to successfully use commonplace workplace software program, instruments, and applied sciences.
• Languages: Fluency in English and Arabic is required.

For each Baby, you exhibit…

UNICEF’s Core Values of Care, Respect, Integrity, Belief and Accountability and Sustainability (CRITAS) underpin all the things we do and the way we do it. Get acquainted with Our Values Constitution: UNICEF Values

 

UNICEF competencies required for this publish are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and moral consciousness (3) Drive to realize outcomes for influence (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

Throughout the recruitment course of, we take a look at candidates following the competency framework. Familiarize your self with our competency framework and its totally different ranges: competency framework here.

UNICEF is right here to serve the world’s most deprived youngsters and our international workforce should replicate the range of these youngsters. The UNICEF family is committed to include everyone, no matter their race/ethnicity, age, incapacity, gender identification, sexual orientation, faith, nationality, socio-economic background, or some other private attribute.
We provide a wide range of benefits to our staff, together with paid parental go away, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages using versatile working preparations.
UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and aims of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is dedicated to advertise the safety and safeguarding of all youngsters. 

Remarks:

UNICEF’s energetic dedication in the direction of range and inclusion is essential to ship one of the best outcomes for youngsters. For this place, eligible and appropriate male candidates are inspired to use.

UNICEF appointments are topic to medical clearance.  Issuance of a visa by the host nation of the obligation station, which will likely be facilitated by UNICEF, is required for IP positions. Appointments are additionally topic to inoculation (vaccination) necessities, together with towards SARS-CoV-2 (Covid). Must you be chosen for a place with UNICEF, you both should be inoculated as required or obtain a medical exemption from the related division of the UN. In any other case, the choice will likely be cancelled.

All chosen candidates will endure rigorous reference and background checks and will likely be anticipated to stick to those requirements and rules. Background checks will embody the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to supply extra data to conduct a background verify.

Authorities workers which can be thought of for employment with UNICEF are usually required to resign from their authorities earlier than taking over an task with UNICEF. UNICEF reserves the best to withdraw a suggestion of appointment, with out compensation, if a visa or medical clearance just isn’t obtained, or essential inoculation necessities are usually not met, inside an inexpensive interval for any motive.

Solely shortlisted candidates will likely be contacted and advance to the following stage of the choice course of.