Veterinary Hospital Manager – Client Liaison/Customer Service in South Weymouth, Massachusetts

Are you looking to join a collaborative management team where you can help build the future of veterinary medicine? VCA South Shore (Weymouth) Animal Hospital, one of VCA’s largest veterinary hospitals, is growing and we want a progressive leader to help guide our client liaison team. With the assistance of the Hospital Director, and in conjunction with other department managers, this Hospital Manager will manage and mentor staff, oversee hospital processes and business operations all while ensuring an exceptional client and employee experience.

If you are ready to initiate real change in the veterinary industry, and combine your love for people and animals, you need to join the VCA family today.

Please take a moment to view our hospital video below and learn a bit more of why VCA South Shore (Weymouth) is the right choice for you.

https://vimeo.com/644121146/766aa1ab31

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive compensation and a comprehensive benefits package, including:

Health & Wellness

• Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)

• 401k retirement savings plan with company match

• Health/dental/vision insurance, infertility benefits, gender affirmation services

• Paid parental, vacation and sick leave

Additional Benefits

• Generous Pet Care Discount for your own pets

• 100% paid life insurance

• 100% paid short-term disability insurance

Essential Responsibilities of the Client Liaison Hospital Manager:

• Actively assesses employee engagement and satisfaction. Regularly provides employees with opportunities for feedback, personal development and career growth. Collaborates with the Hospital Management team on employee satisfaction initiatives.

• Coordinates with Hospital Director, Medical Leadership and Hospital Management team on the development, assessment and scheduling of the customer service team & liaisons. Provides feedback regarding improvements and changes for workflow, processes and services.

• Manages Client Liaison Team of approximately 25 associates. Assesses staffing needs and ensures that staff are providing the highest quality of client service while effectively and efficiently meeting hospital standards. Reviews client recorded calls for quality assurance and training purposes.

• Develops written, standardized protocols for departments and patient care that provides uniform decision making in handling clients and referring veterinarians. Develops detailed training manuals to onboard new staff.

• Has the responsibility to direct and support employees daily work activities. Has the direct responsibility in hiring, termination, corrective action and performance reviews.

Necessary Attributes:

• 5 years related work experience required

• 1-3 years supervisory/management experience required

• Associate’s degree required. Bachelor’s degree preferred

• Demonstrates a strong desire for process improvement and leadership development.

• Candidates with Medical, Dental or Veterinary supervisory/management experience is preferred.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com