Vice President, Call Center

Are you looking for a place where you can bring your goals, passion, drive?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Call Center Vice President on the Junk King team, a typical day for you will include:

• Lead the strategy, development, and management of the Junk King Call Center
• Ensures recruitment and training for all teams within the call center to ensure proper staffing levels
• Daily/weekly management of schedules and appropriate staffing levels for all queues
• Monitors agent & team performance & prepares call center performance reports and recommendations by collecting and analyzing queue and call center agents’ data
• Responsible for submission and review of call center payroll
• Ensures that Quality Assurance metrics are being met & ensures call center agents receive ongoing training
• Leads team meetings on a regular basis
• Develop KPI’s to measure the success of call center projects, ensuring systems are cost effective and enhance customer satisfaction. including but not limited to creating action plans around call stats and conversions

Bring your skills and be inspired to achieve success.

(Required qualifications)

Experience:

• Minimum 3+ years experience in fast paced call center in a leadership position

Skills:

• Proven experience in a high volume call center environment.
• Leadership experience in leading teams to generate a vision, set direction, and achieve goals
• Excellent problem-solving, organizational, and communication skills, with the ability to persuade and engage individuals at all levels, both internally and externally.
• Ability to collaborate cross-functionally and align technology strategies with broader business objectives.

Education:

• Bachelors’ Degree in communications, business management, information technology or a related field. (Extensive work experience in Call Center Management may substitute for Bachelors’ Degree)

Bring your goals and be enabled to reach them.

• Competitive Pay: Base + Annual Bonus Potential + Equity
• Benefits: www.myneighborlybenefits.com
• Schedule: Hybrid at our HQ2 facility in Irving, Texas

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Junk King

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