Vice President, Customer Experience – Employee Experience

Job title:

Vice President, Buyer Expertise – Worker Expertise

Firm

Ipsos

Job description

Job Description:About Worker and Buyer Expertise:Worker and Buyer Expertise at Ipsos is All Issues Expertise. Our mission is to equip our shoppers with the insights they should make higher selections about their worker and buyer expertise investments. We do that via CX and EX analysis and advisory, cross-channel analytics (digital and bodily), and efficiency measurement throughout the worker and buyer journey. We’re agency believers within the Insights to Motion loop, and we offer our shoppers with tangible suggestions and ROI sizing (our method known as ROCXI). The results of our work is healthier strategic and operational selections that drive worker engagement, buyer loyalty, retention, and progress.What makes this function necessary at Ipsos?As Vice President inside the Worker and Buyer Expertise crew, your function is to boost the corporate’s repute by delivering advisory companies to present and new shoppers at a board and C-suite stage. Constructing consumer relationships, you’ll act as a trusted advisor, increasing networks inside current consumer organizations and figuring out alternatives for cross-selling perception, engagement, tradition, and management choices.Your tasks embrace buying and advising new shoppers, guaranteeing seamless onboarding, and overseeing mission supply for consumer retention and progress. The first focus for this function might be on Worker Expertise and the place relevant, the linkage to the Buyer Expertise. As chief of the Worker Expertise follow inside the crew, you may be accountable for attaining progress targets in income and revenue, in addition to consumer satisfaction metrics. Collaborating with the CX crew and our enterprise growth groups, you’ll contribute to successful new shoppers via proposals and pitches, guaranteeing a easy transition of received initiatives into the enterprise for supply.What you’ll be able to anticipate to be doing:Consulting

• Companion with senior-level shoppers, (C-Suite, Board, Insights Lead sometimes) representing the breadth of analysis options that the Buyer Expertise Service Line can supply.
• Generate elevated income from new and current shoppers by figuring out alternatives for brand spanking new options and partnering with the our CX crew.
• Improvement and facilitation of consumer engagements via workshops, occasions, conferences, conferences, and many others.
• Establish and uncover new consumer and market wants via proactive engagement with shoppers, companions, friends and thought leaders.
• Lead and facilitate consumer interventions at a C-suite or equal influencing resolution making.
• Act because the Strategic lead on excessive income and excessive potential shoppers with oversight and steer throughout all deliverables.
• Work in collaboration with the Innovation and Thought Management crew to form and evolve our current and new propositions, aligned to enterprise technique.
• Construct Ipsos Canada’s exterior profile via authoring and presenting thought management.

Business

• Drive worthwhile industrial progress throughout the consumer base via consultative promoting to retain and diversify the companies supplied.
• Construct efficient relationships throughout Ipsos to make sure a robust pipeline of recent shoppers via the Ipsos community.
• Oversee Analysis Consultancy follow to make sure supply of progress targets for current shoppers.
• Develop compelling proposals in response to consumer briefs or alternatives and pitch applications of labor to win.
• As a member of the enterprise management crew work collaboratively with friends to repeatedly enhance the tradition, worker expertise, processes/ methods of working and monetary efficiency of the enterprise.
• Contribute to the broader enterprise technique and path and guarantee supply of the Firm’s Imaginative and prescient and Technique via the Consulting crew’s aims.
• Mannequin desired crew behaviours and tradition.
• Maintain people to account for desired behaviours and tradition

Enterprise Popularity and Safety

• Guarantee familiarity with firm insurance policies and defend Ipsos Canada from willful or unwitting hurt via guaranteeing no breach of analysis requirements, IT safety or bodily security procedures happen.
• Guarantee all work meets the standard requirements of Ipsos Canada.
• Work precisely beneath stress (to fulfill deadlines and many others.) demonstrating a logical and methodical method to coping with workloads.
• Handle personal self-development, figuring out growth alternatives that are in line with the event of Buyer Expertise and Ipsos Canada as an organization.
• Conduct all of the above duties in step with Buyer Expertise and Ipsos Canada equal alternatives and different agreed insurance policies and procedures.
• Undertake such different duties or tasks commensurate with the character of the submit

This could be the job for you when you’ve got:

• 8+ years’ expertise in a analysis surroundings.
• Exceptionally robust management expertise, capable of quickly construct rapport and belief with inner and exterior stakeholders.
• Important expertise working with and influencing senior shoppers together with CEO’s and CPO’s inside giant, complicated organizations – ideally gained each client-side and company.
• Deep subject material data, vital consulting expertise with complete expertise of main large-scale worker analysis applications together with management, engagement and tradition.
• Distinctive stakeholder administration, contracting, and scoping expertise to create clear consumer options and roadmaps.
• Capable of affect senior shoppers at C-Suite & Board stage, proposing modern options and co-creating new approaches.
• Glorious communication expertise (written and verbal).
• Sturdy pitching and presentation expertise.
• Monetary acumen and powerful industrial mind.
• Position mannequin for the corporate’s values and behaviours.

In the event you do not meet 100% of the necessities, we encourage all who really feel they could be a match for the chance to use. We might think about a wide range of backgrounds for a selected function and are additionally dedicated to contemplating candidates for accessible positions all through our group, not simply the one you are making use of to!What’s in it for you:At Ipsos you may expertise alternatives for Profession Improvement, an distinctive advantages bundle (together with beneficiant PTO, healthcare plans, wellness advantages), a versatile office coverage, and a robust collaborative tradition.To search out out extra about all the good causes to work at Ipsos, how we’re making an impression all over the world, and extra about our advantages and worker applications, please go to:Dedication to VarietyIpsos acknowledges the need of constructing an inclusive tradition that values every worker’s individuality and various views. For greater than 40 years, our mission has been to generate and analyze knowledge about society, markets, manufacturers, and behaviors to offer our shoppers with the insights that elevate their understanding of the world. This might not be fulfilled with out Ipsos’ various staff who compile and analyze this data-they are the essence of who we’re and what we do.We’re dedicated to offering equal alternative to all staff, creating an surroundings that promotes inclusion, and enabling staff from all walks of life to flourish. Ipsos encourages our staff to behave in a respectful and accountable method, in step with code of finest practices regarding variety and inclusion, human rights, equality, and civility for each particular person.Ipsos is An Equal Alternative Employer. All certified candidates will obtain consideration for employment with out regard to age, race, coloration, faith, intercourse, sexual orientation, gender id, nationwide origin, protected veteran standing, or another protected class and won’t be discriminated in opposition to on the idea of incapacity.#LI-AA1#LI-HybridAbout Us:Ipsos is among the world’s largest analysis corporations and at present the one one primarily managed by researchers, rating as a #1 full-service analysis group for 4 consecutive years. With over 75 completely different data-driven options, and presence in 90 markets, Ipsos brings collectively analysis, implementation, methodological, and subject-matter consultants from all over the world, combining thematic and technical consultants to ship top-quality analysis and insights. Merely talking, we assist the largest corporations clear up a few of their greatest issues, serving greater than 5000 shoppers throughout the globe by offering analysis, knowledge, and insights on their goal markets. And we’re proud to share we have obtained our Nice Place to Work Certification in 2022 & 2023!In regards to the Workforce:Buyer Expertise at Ipsos is All Issues Buyer. Our mission is to equip our shoppers with the insights they should make higher selections about their buyer expertise investments. We do that via CX analysis and advisory, cross-channel analytics (digital and bodily), and CX efficiency measurement throughout the client journey. We’re agency believers within the Insights to Motion loop, and we offer our shoppers with tangible CX suggestions and ROI sizing (our method known as ROCXI). The results of our work is healthier strategic and operational selections that drive buyer loyalty, retention and progress.

Anticipated wage

Location

Toronto, ON

Job date

Thu, 14 Mar 2024 03:35:58 GMT

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