Vice President, Customer Success

  • Contract
  • Anywhere
  • Posted 3 weeks ago


Are you a seasoned chief with a ardour for buyer success, account administration {and professional} providers? Are you prepared to guide a world-class crew that drives buyer satisfaction and ensures our prospects obtain their desired outcomes? If that’s the case, Everbridge is in search of you to affix our crew because the Vice President of Buyer Success. Because the Vice President of Buyer Success, you’ll be a key member of our management crew, accountable for main and scaling our international Buyer Success group. You’ll drive excellence in buyer adoption, buyer loyalty, oversee service supply, and domesticate world-class providers and account administration groups.

What you may do;

  • Strategic Management: Develop and execute the worldwide providers and buyer success technique, aligning it with the corporate’s total targets and targets.
  • Workforce Administration: Lead and mentor a high-performing crew of buyer success managers, account managers, {and professional} providers professionals, fostering a tradition of innovation, collaboration, and steady enchancment.
  • Buyer Advocacy: Champion the voice of the client throughout the group, guaranteeing that buyer suggestions and wishes are understood and built-in into product growth and repair enhancements. Drive buyer success and satisfaction by guaranteeing distinctive service supply, onboarding, and ongoing assist.
  • Account Administration: Oversee the account administration operate, guaranteeing that buyer accounts are strategically managed, relationships are nurtured, and income development alternatives are maximized.
  • Skilled Companies: Lead the skilled providers crew in delivering distinctive implementation and consulting providers, guaranteeing that prospects derive most worth from our options.
  • Buyer Success Metrics: Outline and observe key buyer success metrics, together with buyer satisfaction, retention charges, and income growth. Implement processes to drive steady enchancment.
  • Cross-functional Collaboration: Collaborate intently with gross sales, advertising and marketing, product growth, and assist groups to make sure a seamless buyer expertise throughout all touchpoints.
  • Develop and handle the finances for the worldwide providers and account administration group, optimizing useful resource allocation.

What you may deliver;

  • Bachelor’s diploma in a related area (grasp’s diploma most popular).
  • Confirmed observe report of constructing and main high-performing account administration and buyer success groups.
  • Robust strategic pondering, problem-solving, and decision-making skills.
  • 10+ years of progressive management expertise in Buyer Success roles, primarily throughout the SaaS business.
  • 3+ years in gross sales, gross sales administration, enterprise operations, gross sales operations {and professional} service most popular.
  • Robust strategic pondering and management abilities.
  • Glorious communication and interpersonal abilities.
  • Capability to construct and preserve robust buyer relationships.
About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and authorities organizations to anticipate, mitigate, reply to, and get better stronger from essential occasions. In immediately’s unpredictable world, resilient organizations reduce affect to individuals and operations, take in stress, and return to productiveness sooner when deploying essential occasion administration (CEM) know-how. Everbridge digitizes organizational resilience by combining clever automation with the business’s most complete threat knowledge to Preserve Folks Protected and Organizations Working™. For extra data, go to, learn the corporate weblog, and comply with on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Alternative/Affirmative Motion Employer. All certified Candidates will obtain consideration for employment with out regard to race, creed, colour, faith, or intercourse together with sexual orientation and gender id, nationwide origin, incapacity, protected Veteran Standing, or some other attribute protected by relevant federal, state, or native regulation.

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