View Vacancy – AUS (Sydney) – International Markets Adviser, Export Support Service, EO

Main purpose of job:

The International Markets team is part of the UK’s Export Support Service, ensuring the delivery of a quality trade support service to small and medium sized UK businesses looking to export to overseas markets. 

As the International Markets Adviser, you will report to the Market Entry Manager, Australia and New Zealand (ANZ), but work closely alongside the Department for Business and Trade (DBT) ANZ teams to assess, evaluate and triage company enquiries across a broad spectrum of sectors. In addition, after understanding the company requirements you will provide market research and bespoke advice to businesses interested in exporting to Australia and/or New Zealand. The role will be critical in developing and maintaining high quality market overviews and sector reports and ensuring accurate and up-to-date reporting and data management.

Your role will also source, build, and sustain in-country contacts, including distributors, buyers, or end customers, where connections can be made on behalf of UK businesses. You will be asked to cover a cross-section of sectors and types of enquiries  and will need to be someone who is both adaptable and a self starter.

Additionally, in this role you will support the local Overseas Referral Network (ORN). The ORN is composed of potential suppliers that may provide advice and support for UK businesses, looking to export or set up in Australia and New Zealand. Though ORN services are delivered outside of DBT, you will gain an oversight of the services delivered, monitor customer satisfaction, and will be able to add or remove companies from the ORN. 

Please note: this role does have the expectation of some outside of normal working hours meetings.

You will have the opportunity to collaborate across our networks on a range of trade and investment campaigns, soft power initiatives, trade missions and VIP visits. You will work with colleagues from diverse backgrounds whose professional experience is the foundation of our shared capability. We deliver as one team. 
The role is part of a flexible UK team covering a wide range of trade and investment sectors across Australia, and New Zealand, and is similar in content and seniority to others in the UK government operation in Australia. Applicants for this position will be considered for other vacancies in the Network. (NOTE: Standard text not to be changed)

If shortlisted, you can expect to be interviewed during February 2025.

Our network and team

This is an exciting time to join the UK Government’s network in Australia. AUKUS and our Free Trade Agreements (FTAs) with Australia & New Zealand (ANZ) (entered into force in May 2023), the newly signed CPTPP, have presented a unique opportunity to build broader and deeper economic ties with ANZ.  

The successful candidate will join a team of over 40 trade and investment experts, working across five diplomatic missions in Australia as part of the UK’s network in the wider Asia Pacific region of over 200 people in 22 locations.  

UK in Australia is an inclusive and equal-opportunity employer. We actively encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences. Our culture of inclusion is underpinned by our excellent staff networks which cover disability, faith and belief, gender equality, social mobility, age, race, LGBTQ+, and how to be an ally. 

We are committed to building a supportive workplace that offers continuous learning and development opportunities for all our team. We embrace flexible and remote working and have a zero-tolerance policy towards bulling, harassment and discrimination.   

We recruit people with a wide variety of experience and skills that are relevant and transferable. Government experience is not essential. If you have strong motivation and core competences, we can help you develop the network and expertise needed to thrive in our team.  (NOTE: Standard text not to be changed)

Roles and responsibilities / what will the jobholder be expected to achieve?

This role will primarily work to achieve the Export Support Service – International Markets team’s (ESS IM) goals in ANZ and the wider Asia Pacific region to increase the value of UK exports internationally. You will do this by being one of the main points of contact for small and medium sized businesses looking to export to ANZ. In addition to working in collaborative ANZ teams you will also work regularly with UK-based colleagues as part of the Export Support Service ecosystem. Your ability to work at pace in a complex stakeholder environment will be key to your success.

Responsibilities include; 

• Assessing and evaluating customer enquiries and triaging to appropriate team leads.
• Increase the value of UK exports. You are the main point of contact for small and medium sized businesses looking to export to the Australian and New Zealand (ANZ) market.
• Delivering high quality services to UK companies seeking to explore opportunities in the Australian and New Zealand markets including research, analysis, and reporting on a range of sectors.
• Conduct business research, produce sector reports, evaluate and disseminate business opportunities and market intelligence to support UK firms, make informed decisions about opportunities across sectors, in particular FMCGs, Retail and Consumer goods. Develop sector propositions which accurately reflect the scale and value of the opportunity for UK companies.
• Meet with UK companies via video calls (MS Teams) to understand their business and evaluate their support needs. Evening calls will be required due to the time difference with the UK. Flexible working arrangements are available.
• Your role will also source, build, and sustain in-country contacts, including distributors, buyers, or end customers, where connections can be made on behalf of UK businesses.
• Providing event management and logistical support for British company launches, trade missions, exhibitions, and conferences, as well as other internal and external DBT events.
• Collaborate with DBT teams across the ANZ Network to gather and analyse information in order to produce accurate and high-quality market intelligence sector reports, which identify market trends, opportunities and general business advice for UK companies interested in internationalising into the Australian and New Zealand market. Ensure sector reports are maintained, up-to-date and accessible.
• Account Management of the Overseas Referral Network (ORN). Working collaboratively with sector teams across Australia and New Zealand, you will need to develop and deliver the ORN in ANZ.  You will be expected to maintain an updated network and identify and meet with other service providers that can assist UK exporters. Strong stakeholder relationship management will be key to this aspect of the role.
• Monitoring general inboxes and triaging emails to appropriate teams.
• Maintain accurate and up to date data management by regularly tracking, evaluating and reporting on outcomes of activities.
• Other administrative tasks based on ad hoc basis

Please note that the role holder’s job specification is subject to change in line with evolving business priorities.

Resources managed (staff and expenditure):

The job holder will have a small budget for business activity and travel and will work with marketing colleagues on managing relevant activities. (EO)

• Resilient self-starter – able to work at high intensity using own initiative, judgement and problem-solving skills.
• The capacity to work collaboratively within a team but also demonstrate the ability to produce work autonomously.
• Demonstrated experience of high level research, with the capacity to analyse and collate information from a wide variety of sources and tailor information to diverse audiences.
• Strong oral and written communication skills and the ability to network to build and maintain productive working relationships with range of internal and external stakeholders.
• Able to deal confidently with businesses, senior figures, Ministers, VIPs, and their offices.
• A high level of organisational skills with ability to work at pace, to deadlines, and under pressure to achieve results is essential.
• Competency and experience with Microsoft Office Suite.

Language requirements:

Language: English

Level of language required: Fluent