View Vacancy – BK – Community Liaison Officer, AO

Major function of job:

The British Embassy Bangkok is a big diplomatic mission of round 150 workers delivering a dynamic and quickly increasing programme of exercise in help of the UK’s goals together with on financial and sustainable, commerce, safety, open societies, consular companies and legislation enforcement. 

That is an thrilling alternative to affix our numerous workforce.

You’ll work carefully with the senior administration workforce in Bangkok to supply pastoral and welfare help to UK primarily based (UKB) workers and households from all authorities departments. You’ll need to assemble info and supply help earlier than the arrival of latest UKB workers and through their diplomatic posting. You’ll report back to the Deputy Head of Mission (DHM) however will want to have the ability to work independently and prioritise your workload to make sure that UK primarily based workers, companions and relations obtain the precise stage of help. You’ll need to be approachable and sympathetic, but additionally sturdy the place crucial, for instance when managing expectations. You could be the recipient of confidential/delicate info so that you have to be discreet and observe confidentiality. You’ll need to escalate points to senior administration on the Embassy and search outcomes.

Different components of the position embody gathering info on healthcare, schooling and the price of residing in Bangkok, compiling studies and sharing them with senior management and the FCDO in London. Additionally, you will lead on Embassy social occasions, co-ordinating with different members of the workforce to ship profitable and collaborative experiences. The profitable candidate may have robust inter-personal abilities, with a powerful deal with delivering glorious customer support focus. You’ll liaise with exterior companions and be the Embassy contact for some exterior stakeholders, usually with senior workers, so that you have to be assured with speaking with workers of all ranges.

Roles and tasks / what is going to the jobholder be anticipated to realize?

The profitable candidate might be energetic and enthusiastic and should be capable to confidently work autonomously to a excessive normal, in addition to collaboratively with a number of busy groups. They are going to be educated of FCDO insurance policies and steering in relation to their areas of experience, and so they should even be approachable, empathetic, and resilient. 

Welfare and neighborhood help

• Making certain a easy arrival and integration into the Embassy neighborhood for employees and households on diplomatic postings to Bangkok
• Offering a brief orientation to life in Bangkok and the Embassy neighborhood and following up to make sure that the settling in course of is working.
• Appearing as a supply of formal and casual help and onward referral for diplomatic posted workers and relations the place questions, issues and difficulties come up, together with advising on learn how to search additional assist for delicate private points sustaining confidentiality over delicate/private points.
• Advocate for UKB workers and households in addressing problems with significance with Embassy administration, together with participation because the household/neighborhood consultant on the Publish Housing Committee, Well being & Security Committee, Elephant and Citadel Committee and because the primary hyperlink between Publish and the Diplomatic Service Households Affiliation in London (who work with the FCDO to implement and monitor insurance policies affecting households)
• Supporting and advising the DHM to make sure optimistic cohesion and welfare throughout the Embassy neighborhood.

Data gathering and communication

• Collating and sharing info on problems with concern to posted workers, spouses and households, together with kids’s schooling & well being; partner/associate schooling, profession and coaching alternatives; social and leisure alternatives and medical amenities, together with info sharing with households earlier than they arrive.
• Researching related info and finishing company returns and studies as required, together with Faculty and Nursery Data Sheets of authorised faculties at Publish; Colleges Data Sheet (SIS); DSFA Partner and Accomplice Annual Employment Report; Value of Residing Allowance survey; annual faculty charges estimate.
• Maintaining the Publish Welcome Pack, Publish Report and Publish Factsheet updated, to make sure that all info is right.
• Publishing an everyday CLO publication, with a neighborhood/ UKB focus, containing info on social issues and data on residing in Thailand.

Training help

• Supporting UK-based workers to safe locations at faculties and tutors when wanted, together with provision of knowledge upfront, giving clear discover of deadlines, liaising with the faculties as crucial. Checking and authorisation of schooling invoices

Different

• Lead and help on organising of Embassy social occasions (ie non official occasions) together with Christmas and advert hoc social and household occasions.
• Take part in organisation of key Embassy-wide official occasions.
• Main the welfare workforce in a disaster, guaranteeing workers are educated and geared up, organising all rotas for shift work and sustaining an up-to-date contact listing for UKB dependents and appearing as a line of communication between Embassy administration and households on emergency planning.

By way of peak operation demand, work flexibly throughout the Part and throughout the Embassy

• All workers might be anticipated to make a company contribution to the graceful working of the British Embassy, both by a committee membership or one other voluntary position.

Please word that it’s possible that any non-Thai nationwide who’s profitable in securing a task throughout the Embassy might want to go away the nation and re-enter with a selected kind of visa. While the Embassy can help you with this course of, the prices concerned will have to be met by the candidate.
 

• Expertise of residing & working out of the country and the challenges this brings.
• Confirmed report of taking duty, utilizing initiative, working independently; glorious organisational and planning abilities
• Sturdy interpersonal and communication abilities; good understanding of the significance of confidentiality.
• Good written and spoken English
• Cultural sensitivity and consciousness
• Good advocacy and influencing abilities
• Good IT abilities
• A optimistic angle and resilience to the challenges of residing and dealing in Bangkok.

Language necessities: 

Language: Glorious spoken and written English.

Stage of language required: