British High Commission
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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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Technology, Information and Digital Transformation
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Main purpose of the role: The Deputy IT Support Officer (ITSO) will provide efficient, high-quality support to the British High Commission’s IT Manager, helping to ensure the smooth running of the IT services across the High Commission platform. They will act as first point of contact with all staff providing guidance and support on problem resolution e.g. through the FCDO’s central IT help desk; continue the development and management of the IT inventory; monitor and process payments on all communications bills (mobile phone and internet), liaising with the various Service Providers as necessary. They will help by ensure the availability and reliability of the IT infrastructure i.e. PCs, laptops, printers, e-mail, data communication links, cabling infrastructure, UPS and telephony. The Deputy ITSO will be a confident self-starter, with excellent problem solving and customer service skills, and can multitask effectively and meet tight deadlines.
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- Excellent customer service skills.
- Good knowledge of windows operating systems, especially Microsoft applications including Microsoft Exchange and the use of Microsoft office tools like word, excel, Power Point, Visio and projects.
- Hands on experience in the installation of IT hardware and software.
- Good organisational skills.
- Good time management including the ability to prioritise and effectively manage and execute multiple tasks to a high standard either as an individual or team effort.
- Fluency in spoken and written English language.
- A relevant qualification in IT, computer science or any engineering discipline or related field or relevant work experience.
- The individual must have a flair for working with IT systems. A Microsoft or Cisco certification will be an added advantage.
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- Previous experience of working in another diplomatic mission, international NGO or other international organisation.
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Changing and Improving, Delivering at Pace, Managing a Quality Service, Working Together
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30 August 2024
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Administrative Officer (AO)
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Permanent
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35
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Africa
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Sierra Leone
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Freetown
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British High Commission
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1
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SLE equivalent of USD 182.46 paid 12 times per year
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1 October 2024
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Learning and development opportunities: Training on official FCDO IT systems will be required and may involve travel to another FCDO mission. |
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Working patterns: Not suitable for flexible working |
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- Please complete the application form in full as the information provided is used during screening.
- Please check your application carefully before you submit, as no changes can be made once submitted.
- The British High Commission will never request any payment or fees to apply for a position.
- Employees recruited locally by the British High Commission are subject to Terms and Conditions of Service according to local employment law.
- All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
- The responsibility lies on the successful candidate to:
- The British High Commission does not sponsor visas/work permits except where it may be local practice to do so.
- Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
- Information about the Civil Service Success Profiles can be found on this link: https://www.gov.uk/government/publications/success-profiles
- Reference checking and security clearances will be conducted on successful candidates.
- Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate”.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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