View Vacancy – Head of Corporate Services SEO (05/24 KG)

We are recruiting an SEO Corporate Services Manager to lead The British High Commission Corporate Services function in Kigali. The successful applicant will be able to demonstrate an unwavering customer focus, excellent interpersonal and communication skills, strong leadership and an ability to deliver consistently across a broad range of corporate services responsibilities. The role covers Rwanda and Burundi.

This role is essential for the delivery of corporate services across the network, providing leadership, direction and management of the wider corporate services team. 

We are looking for someone with experience in corporate delivery, ideally with evidence of delivering in a similar role with similar challenges. The successful applicant must have resilience to manage multiple projects concurrently and understand the broad range of corporate activities and how Corporate Services impacts on all areas of operations. Experience of managing a team is essential.

Roles and responsibilities

• Lead and oversee the delivery of high quality corporate services across the network. Work cohesively with the wider CS team, using strong leadership and people management skills to ensure workloads are managed effectively. Champion an inclusive and supportive atmosphere in the CS team, providing regular feedback to enable continuous improvement of service delivery. Lead the CS relationship with Estates and other stakeholders to ensure excellent and consistent delivery.
• Set the tone and direction for corporate services, and support senior managers in the running of the High Commission’s operations.
• Set clear performance standards for the Corporate Services Team and monitor staff compliance with the FCDO Code of Conduct.
• Oversight procurement and contract management to meet UK government standards for value for money and transparency.
• Long-term planning to ensure the consistent provision of corporate services during periods of high demand.
• Lead change and transformation activities designed to establish Corporate Services as a high performing team
• Develop and implement a Continuous Improvement Plan in response to feedback from the Overseas Platform Users Survey. Work closely with the DET TL and DHM to identify key issues and improve service provision
• Participate in a future operating model design which provide effective services and is financially sustainable.
• Prepare management reports as required across the Mission
• Member of the BHC Kigali Leadership Team and other BHC governance committees including housing, Health & Safety and Post Management Committee
• Oversight and direct input to policy in support of the Country Business Plan
• Manage 5 direct reports
• Provide Post-level support to hub for recruitment processes and other HR related matters.

• A  bachelor’s degree
• Five years’ management experience,
• Comfortable managing a diverse team.
• Experience managing Poor Performance Processes
• Demonstrate the ability to manage  change and transformation involving people factors and difficult work culture.
• The preferred candidate must also have strong experience of operational management and service delivery
• Experience of corporate services/facilities management, procurement, contract negotiation,
• financial, project or risk management.
• Language requirements: fluency in English